2014 Support Team Goals: Difference between revisions

The Insights&Strategy Team’s most valuable assets are the insights we learn and transform from the products, users, market, competitors, partners of Mozilla. Our strategy is to deliver meaningful and reliable knowledge to Mozilla and to facilitate decision making for our product strategies.  

In looking across the goals we engage, we have identified the following opportunities to ensure 2014, and future, success.

'''Product Metrics''': We will work with product, engineering, legal and IT to establish meaningful metrics for each major product.  At the end of 2014 we will have successfully learned and improved products based on metrics and telemetry data.

'''Know Our Users''': Alongside our partners and product counterparts, we will work to understand target user segmentation and needs especially for markets that we are not familiar with, differentiate Mozilla products based on unique value proposition, and deliver clear recommendations for FxOS, Firefox, Apps ecosystem and Cloud Services. In addition, we will also work to create scalable research programs through communities.

'''Product Strategy Support''': To scale up the adoption of Firefox OS, we will continue to deliver insights and recommendations that make Firefox OS devices the choice for partners and consumers. We will work tightly with internal and external teams to strengthen Firefox OS product strategies and seamlessly connect them with market and business development messages. We will also support other products in their goals.

'''General Market Strategy and H3 Thinking''': Alongside our product counterparts, we will gather information on general market strategy, rationalize and demonstrate potential opportunities for cross product integration and ambient computing. Doing so will support both the features that fuel new initiatives while reinforcing the core Mozilla values drive our mission forward.