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Thunderbird/Support/Workflow: Difference between revisions
→Normal Users' Workflow
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# Add [[Thunderbird/Support/GetSatisfaction/TaggingConventions|tags]] | # Add [[Thunderbird/Support/GetSatisfaction/TaggingConventions|tags]] | ||
# If necessary consult QA and Development, see "Workflow when dev & QA need to be consulted " | # If necessary consult QA and Development, see "Workflow when dev & QA need to be consulted " | ||
# Formulate a reply and post it (replies | # Formulate a reply and post it (replies should be brief and '''friendly''': e.g. links to KB articles on MZ and SuMoMo, request for more information, links to other threads where the same problem was solved, etc) | ||
# If resolved, set to Answered or Closed (see "Resolve it! below) | # If resolved, set to Answered or Closed (see "Resolve it! below) | ||
# If it's a problem (and most Questions are really Problems) change to a Problem and "In progress" if not solved | # If it's a problem (and most Questions are really Problems) change to a Problem and "In progress" if not solved | ||
# Change to an "Idea" if it's a feature request | # Change to an "Idea" if it's a feature request | ||
# If you think it's a blocker to a future Thunderbird release, tag it "blocker" | |||
# If there's an existing bug, post a link to it and tag it "bug nnnnn" e.g. bug 532489 | # If there's an existing bug, post a link to it and tag it "bug nnnnn" e.g. bug 532489 | ||
# If not, and you think a bug needs to be created, create a bug, see "Bugzilla" | # If not, and you think a bug needs to be created, create a bug, see "Bugzilla" | ||