canmove, Confirmed users
382
edits
Support/Live Chat/UI: Difference between revisions
no edit summary
(Created page with "This page offers ideas and suggestions for how UI could be designed to meet our requirements. ==Live Chat dashboard== The dashboard is the hub...") |
No edit summary |
||
| Line 1: | Line 1: | ||
This page offers ideas and suggestions for how UI could be designed to meet our [[Support/Live Chat/Requirements|requirements]]. | This page offers ideas and suggestions for how UI could be designed to meet our [[Support/Live Chat/Requirements|requirements]]. This is a work in progress. | ||
==Live Chat dashboard== | ==Live Chat dashboard== | ||
| Line 46: | Line 46: | ||
**/tag tag1,tag2 (P2 requirement) (see separate chat tag PRD at [[Support/Live Chat]]) | **/tag tag1,tag2 (P2 requirement) (see separate chat tag PRD at [[Support/Live Chat]]) | ||
*Handles for resizing, dragging, and pinning/unpinning (if used as overlay) | *Handles for resizing, dragging, and pinning/unpinning (if used as overlay) | ||
*Text formatting buttons like bold and italic (optional - not part of our PRD) | |||
*A button to view extended question info, such as the full list of plugins | |||
*Button somewhere in the chat or on the tab for ending the chat session | |||
**A warning dialog is needed before an active chat is ended | |||
==Notifications== | |||
A simple notification dialog to alert the agent on: | |||
*Chat offers (if they exist - they aren't part of our PRD) | |||
*Chat invitations | |||
*Private messages (if they exist - they aren't part of our PRD) | |||
*User chats that seem to be ignored (optional, needs definition) | |||
Optionally, animations and sound could be used to make them even more effective. | |||
==Integration with kitsune questions== | |||
TBD. It might be good if a user could seamlessly post his/her chat session into the forum to get more eyeballs. | |||
==Showing live chat on specific articles== | |||
TBD | |||