canmove, Confirmed users
382
edits
Support/Live Chat/UI: Difference between revisions
Jump to navigation
Jump to search
no edit summary
(Created page with "This page offers ideas and suggestions for how UI could be designed to meet our requirements. ==Live Chat dashboard== The dashboard is the hub...") |
No edit summary |
||
| Line 1: | Line 1: | ||
This page offers ideas and suggestions for how UI could be designed to meet our [[Support/Live Chat/Requirements|requirements]]. | This page offers ideas and suggestions for how UI could be designed to meet our [[Support/Live Chat/Requirements|requirements]]. This is a work in progress. | ||
==Live Chat dashboard== | ==Live Chat dashboard== | ||
| Line 46: | Line 46: | ||
**/tag tag1,tag2 (P2 requirement) (see separate chat tag PRD at [[Support/Live Chat]]) | **/tag tag1,tag2 (P2 requirement) (see separate chat tag PRD at [[Support/Live Chat]]) | ||
*Handles for resizing, dragging, and pinning/unpinning (if used as overlay) | *Handles for resizing, dragging, and pinning/unpinning (if used as overlay) | ||
*Text formatting buttons like bold and italic (optional - not part of our PRD) | |||
*A button to view extended question info, such as the full list of plugins | |||
*Button somewhere in the chat or on the tab for ending the chat session | |||
**A warning dialog is needed before an active chat is ended | |||
==Notifications== | |||
A simple notification dialog to alert the agent on: | |||
*Chat offers (if they exist - they aren't part of our PRD) | |||
*Chat invitations | |||
*Private messages (if they exist - they aren't part of our PRD) | |||
*User chats that seem to be ignored (optional, needs definition) | |||
Optionally, animations and sound could be used to make them even more effective. | |||
==Integration with kitsune questions== | |||
TBD. It might be good if a user could seamlessly post his/her chat session into the forum to get more eyeballs. | |||
==Showing live chat on specific articles== | |||
TBD | |||