Mobile Unanswered Questions
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This is a project to reduce the number of unanswered mobile support questions by 50%. The baseline metric for this work is based on the following data:
- October 3rd, 2011 (FF7 release week): 39 new threads, 9 unanswered questions
- September 26th, 2011: 37 new threads, 16 unanswered questions