Support/Forum launch

The plan

1. Implement 0.3 features - See Bugzilla for assignments
2. Create how-to's for contributors - jason
3. Point sidebar to forums - nelson
4. Announce launch. Include or link to how-to's in announcement - jason
5. Monitor server status - morgamic
   • Take appropriate action for server load problems. - morgamic, nelson
6. Monitor quality of service (Answered forum thread ratio, Average forum thread answer time) - djst
   • Take appropriate action for QoS problems. Possible actions:
     • Recruit new members from mozillaZine - jason
     • Throttle (as in "place limits on", not "choke") end users until more contributors come along

Open issues

• The number of people seeking help will go from 0 to lots as soon as we flip the switch. Do we know the server will be able to handle the load? Contributors likely won't go from 0 to lots, it'll be a gradual ramp-up. Will we be able to help everyone quickly?
  • Make some estimates for the traffic we'll get.
  • Can we throttle the number of users that reach the forums?
• What legal requirements are there for showing users the terms of use?
• Do we have a way of automatically gather the QoS metrics yet?