All Hands/SanFrancisco2017

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This page describes the 2017 Mozilla All Hands event. You may instead want All Hands SF 2018

What is it? -- Multiple team meetings, happening in the same city, at the same time + some opportunity to get together as one big group as well as with other teams as it makes sense. Then, on the last day, we have a fun social event for all, Mozilla-style!

The information on this wiki primarily applies to Full time and contractor staff. If you are a volunteer contributor or intern, please inquire to your coordinator.

Dates, Location and Weather

Monday, June 26 - Friday, June 30, 2017 (travel days are Monday the 26th & Saturday the 1st*) in San Francisco, CA.

We are staying at Hilton San Francisco Union Square & Parc 55 San Francisco. map

*For those countries where rest time is required on weekends (vs. work travel), Mozilla will cover a return on the next available work day, if you choose. This needs to pre-approved and pre-arranged.


  • National Weather Service: forecast in ⁰C, forecast in ⁰F
  • Temperatures in downtown San Francisco in late June are likely to have nighttime lows around 10-13 ⁰C / 50-56 ⁰F and daytime highs around 16-24 ⁰C / 61-75 ⁰F. But the weather is very occasionally warmer with highs around 27⁰C / 81⁰F.
  • Weather in San Francisco in the summer is variable; it can become substantially cooler and foggier in the late afternoon; be prepared for temperatures to fall to 13⁰C / 56⁰F and the winds to pick up in the afternoon. Be prepared by carrying a warmer layer with you.
  • Weather in other parts of the Bay Area can be much warmer than in San Francisco, even if you're only traveling 15km away. Look at the weather forecasts for where you're going. It's entirely possible for it to be 19⁰C / 66⁰F in San Francisco and simultaneously be 32⁰C / 90⁰F in Orinda. But if you're right on the ocean, the air temperature is likely to match the water temperature, which is probably around 12⁰C / 54⁰F.


This is an invite-only event.

Advance registration is required. Attendees will need to wear their event badge at all times, including to evening events. We will have increased security at our events who will be ensuring everyone in our space should be there.

New Hires

We have a process to identify new hires each Monday and will invite them to book travel. No action necessary from managers other than to let them know about the event. Please work closely with your recruiting manager as they are aware of all deadlines.

Contributors participation

The process for nominating volunteers is outlined here: Volunteers nomination.

Week at a Glance


Monday is primarily your travel day. You'll be able to pick up your registration stuff between 12:00 pm and 9:00 pm, as well as attend the Welcome Reception at the Hilton from 6:00 pm - 9:00 pm.

Tuesday, Wednesday & Thursday

These days are team-focused days. Check with your team about what you'll be doing these days. We'll host centrally located breakfast, lunch and afternoon break for everyone.


Friday will include team time + our closing party at the California Academy of Sciences from 7:00 pm - 12:00 am. We'll have transportation to/from the venue and hotel.


Departure day only. No scheduled activities.

San Francisco All Hands Event Calendar

Our event can be found on Sched here: Events will be live by May 31.

Create an account

We don’t recommend using the same email & password as anything like bank accounts, etc. We care about your security!

If you already have a Sched account from Hawaii, London, or Orlando, it still works, just log in with that.

Add items to your calendar

Just hit the circle on any agenda item to add it to your calendar (you do need to have an account & be logged in to do this)

You can also share a link to meetings to invite others. Go into the meeting and copy the short link. You can email that out to anyone and they can quickly add it to their calendar.

Subscribe to GCal Calendar Link

Click on the mobile phone on the right hand side of the screen. All the calendar options are available here. You have the option to choose ALL meetings or YOUR meetings. Unless you have 400 items on your calendar, just select your calendar. It will add anything on your calendar to your GCal (also an option for Outlook and iCal). It syncs once per day.

The "only syncs once per day" only applies to Google Calendar. With almost all other clients (like Apple Calendar, Outlook, or the calendar app on your phone) you can set the refresh interval, and Sched's instructions recommend 1 hour.

Warning: This is a link that utilizes your username for the .ics file.

From Mobile

Visit from any mobile device - bookmark or add to your homescreen for quick access. There is a bonus icon you get by doing this. It caches the last time you opened the page offline and refreshes anytime you are connected.

Cool things


We have better (much needed) filtering functionality. You can filter by: Departments (ex: Firefox) AND Functional Teams (ex: Dev Tools or EngOps)

  • Search by Room, Speaker/Leader

Further Filtering

  • Audience - who should be there (ex: Team only or Invite)
  • Homerooms (you can quickly see what is happening in homerooms, by team) - why do you care? If you have a cross team meeting in their room, its a quick way to search
  • Views - Lots of view options. It defaults to the simple view, but there are quite a few options.

Food & Drink

Breakfast, lunch & snacks will be provided and paid for centrally for attendees. Breakfast is provided Tuesday - Saturday and lunch is provided Tuesday - Friday. Menus here

Allergies/preferences: We will ensure that all food/environmental allergies are taken into consideration and will always have gluten-free and vegan options. If you have severe allergies that we need to know about; you can indicate in registration.

Monday Night

We will provide dinner at the Welcome Reception from 6:00 pm - 9:00 pm in the Continental Ballroom at the Welcome Reception. Since most of Monday is a travel day, you'll be on your own for meals except dinner.

Tuesday, Wednesday & Thursday Nights

Tuesday, Wednesday and Thursday evenings will be of your own to structure as you wish. Given how much you all seemed to like a more flexible dining experience, these three evenings will be of your own to structure as you wish.

Here is how this will work:

For each of these three evenings, once your meetings have concluded, you and your team, friends, new acquaintances, are free to explore San Francisco and to find somewhere great to eat that suits you. Each of you can expense a total of $180 over the three days (or $60/night).

This amount includes:

  • Meal cost, including tax & gratuity
  • Any beverages
  • Transportation to/from the restaurant
  • Conversion fees (for credit cards) or cash withdrawal fees

Anything over the $180 for the three evenings will be your own expense. The fine print:

  • If your team is hosting an evening event 1 of the 3 nights and the payment is coordinated (meaning, you don’t have to open your wallet and pay), you can expense up to $120 for the other 2 nights ($60 for each of the 2 nights you did have to open your wallet and pay).
  • You will be asked (later) to submit a San Francisco only expense report. You can submit ONE report for San Francisco only and must be submitted no later than August 31, 2017.
  • If your manager approves expenses above the $60 per night, that expense will go directly to your travel budget in your cost center.

Volunteer Contributors will have a separate process that will be communicated directly.

Friday Night

We will provide dinner at the Closing Party from 7:00 pm - 12:00 am at California Academy of Sciences.

Evening Agenda

6:30 pm - Shuttles begin leaving Hilton (Taylor Street entrance). Last shuttle leaves hotel at 7:30 pm.

7:00 pm - Arrival at California Academy. Lots to explore in the venue, and of course food & drink.

9:00 pm - DJ & Dance Party in Piazza

12:00 am - End of event (Shuttles will start departing at 9:00 pm and last shuttle will leave AT 12:00 am)

What you need

Your SF All Hands name badge and Identification (you may be carded for alcohol).



Join our SF flickr group and add your own photos: Follow our photostream here:

Red Lanyards

If you see someone with a red lanyard, please don't take photos of them. They have opted out of being in photography.

Safety & Security

Device Security

If you are traveling to the San Francisco All Hands with a device that has Mozilla data (laptop, personal cell phone/tablet with @mozilla gmail, etc) on it and your device has been retained for further inspection by border agents, or if your device has been inspected outside your immediate presence - and you believe your credentials have been compromised - you must notify the Enterprise Information Security team as soon as possible at or by calling Mozilla End User Services at +1 650-963-8811. (This number will be staffed 24x7)

We will work with you to reset your credentials and help you get your device back to a known good state either by getting you a new one (if it’s been taken), or by resetting it back to a verifiable Mozilla-approved installation.

Hotel Security

We will have Securitas (our office security team) onsite to ensure our spaces are safe and secure. This means you'll want to have your badge on at all times in the hotels, as will your partners, vendors and family members anytime they are in the spaces.

The Hilton San Francisco conducts key checks 12:01AM to 6:00AM at the main entrance where guests will be requested to present their room key to the Security officer. In the event a guest misplaces their key, they will be required to show a valid picture ID (convention badges are not considered valid ID) to obtain a new key or to have security access their guest room.

Safety Tips

SF Travel team also has some tips about safety in the city, including safety numbers and local hospitals.


Hotel rooms are reserved for all employees & volunteers to stay all week, including employees based in San Francisco (just as if we were somewhere you don't live). We are hopeful Mozilla-locals will stay with the rest of us in the hotel - it's really part of what makes these events great. If you have a situation that makes that hard, please let me know.

Confirmation emails will come directly from Hilton Hotels & Resorts: <hiltonhotels&>.If you do not receive a hotel confirmation email by May 26th, please email (after checking your spam collector).

A few things to note:

  • Everyone will be required to present a form of payment on check-in for incidentals at $50 per day. This is a US-resort standard and we aren't able to waive it (we tried). Please reach out to if this creates a hardship for you.
  • If you have any changes or questions about your reservation, email The hotel cannot make changes to All Hands reservations (other than to add your guests - see #4) so we’d like very much if you didn’t try (it complicates things).
  • If you have guests joining you for all or part of the week, you will be responsible for adding them to your reservation (and covering any additional fees). To do this, you will need your confirmation number(s) and to know how old your kids are.

If you are staying at the Hilton, please email If you are staying at the Parc 55, please email

Payment on Check-in

Everyone will be required to present a form of payment on check-in for incidentals at $50 per day. This is a US hotel standard and we aren't able to waive it (we tried).

We recommend providing a credit card. You can provide a debit card, but they do put a hold of funds on your card and has been problematic for some international travelers in the past. If you are not able to provide a credit or debit card, email and we'll work with the hotel on accommodating.


Links were emailed (email subject: [San Francisco All Hands] Registration Open) to book hotel 3 days pre and 3 days post at our negotiated rate. The pre/post reservations will require the use of an LDAP email* so we can link them to your All Hands reservation. Rooms booked by any method except this link will not be linked to your main reservation. If you did not receive the links, please email bmark@ to request them.

Rates start $249+tax/fees & for double occupancy, goes up by $20 each for a 3rd and 4th person.

If you book nights pre and/or post-event, you will have two (or three) confirmation numbers: one for your All Hands stay (in the email that’s on it’s way), and one for your personal time (which you should already have). We’ll link both reservations so you won’t need to change rooms.


Self-Parking is $49 per day (discounted). Mozilla will not reimburse for parking, plan to commute the way you normally would in the city. If you have questions about parking, email bmark@.


Booking travel is now open. Please book itineraries by Friday, April 14, 2017.

Arriving Early/Departing Late Guidelines

Our standard travel guidelines apply (pre-populated in Egencia) when booking with a few additional budget constraints. Anything booked outside of them will require approval. Most people will arrive on Monday, June 26 and leave on Saturday, July 1. Here are some exceptions:

  • If you live in a country where work travel is prohibited on weekends, you may travel on Friday, June 23 and Monday, July 3, if you’d prefer (not required). For hotel, you will book and pay on your own, and expense the manager approved amount (which is coded to your cost center).
  • If you plan to spend some extra personal time in San Francisco (choosing to arrive before Monday, June 26 or depart after Saturday, July 1), you'll need to create an itinerary in Egencia for standard dates/locations within the San Francisco Portal and compare to the custom dates you'd like. Please share the difference via email to bmark@ or through the approval comment box when you submit the flight. You can sway up to +$100 over and Mozilla will cover it. Otherwise you'll need to come with an alternate itinerary that fits within the pricing (like a round trip in and out of SFO w/ longer dates, and you personally book & cover the rest). We do not have the ability for employees to reimburse Mozilla for any overage.
  • If you are attending the Monday Core Influencer's event (by invite).
  • If you would like to arrive early to recover from jetlag, you will need manager approval for any additional costs associated with the extension. There is no unilateral "All Hands" approval based upon timezone to arrive early. For hotel, you will book and pay on your own, and expense the manager approved amount (which is coded to your cost center).

Booking Family Travel

Once travel has opened to staff, you may book family, whether they will accompany you on your flight or join us later; and you have two options: Direct or through Egencia.

If you choose to book family through Egencia, please first book your own flight and then call Egencia with your airline confirmation number (staff do have to go through Egencia). Otherwise, you can book family direct (either through the airline or through another third party) and call the ticketing airline(s) with both confirmation numbers and ask them to link your reservations, so they know you are traveling together. They should also be able to assign seats together. You will avoid the limited hours Egencia offers and avoid paying their ticketing fee.

If you prefer to book your family through Egencia, you can pay (including the Egencia booking fees) and coordinate with your own travel (recommend to book and then call/email Egencia with your itinerary number to match for family). Note that booking through Egencia does not put you on the same reservation, nor guarantee the reservations will be linked (you would still need to call the airline to link them).

  • Call: +1 (877) 264-1622 or +1 (417) 521-0273; Monday - Friday 9 am - 6 pm EST. If you call outside these hours, you will get an after hours agent, who may not be as helpful.
  • Email: The email is monitored Monday - Friday 9 am - 6 pm EST. If you email, you will eventually need to call with a credit card (for fares & fees for family) and personal details of travelers, but the email can get the flights set-up. The agents will need to following information in the initial email to search for flights: Departure City (hometown) & Arrival City (should be SFO), Travel dates & Number of people traveling together + legal names

Large Device bans on flights

Recently, the United States and United Kingdom announced a ban on devices larger than a phone on certain flights and certain airlines.

Inbound to the US, this affects 9 airlines + 10 Direct flights into the US Airline:

  • EgyptAir; Emirates
  • Etihad Airways
  • Kuwait Airways
  • Qatar Airways
  • Royal Air Maroc
  • Royal Jordanian
  • Saudia (Saudi Arabian Airlines)
  • Turkish Airlines)

Direct flights from specific airports: Istanbul, Turkey; Dubai and Abu Dhabi in the United Arab Emirates; Doha, Qatar; Amman, Jordan; Cairo, Egypt; Casablanca, Morocco; Jeddah and Riyadh in Saudi Arabia; Kuwait City, Kuwait.

Inbound to the UK affects all inbound flights from 6 countries: Turkey, Lebanon, Jordan, Saudi Arabia & Tunisia.

What does this mean for you if you are traveling through one of these airports or on one of these airlines? Potentially:

  • a decision between # of layovers and having your devices with you
  • Not bringing devices
  • Checking devices & ensuring everything is secured and backed up

Please make sure to check layovers to ensure you are either aware of the bans, or to avoid flights. Keep in mind that your flight doesn't have to originate in one of these cities to be banned. You could have a layover and still have challenges.

Travel Insurance

Mozilla provides emergency medical accident and illness cover for all global MoCo & MoFo employees/interns and their dependents. You can view more information on Mana. This coverage begins at the time the you leave home to start your business trip. It also has a provision for a 14 day extension for leisure travel outside of the business travel. If you have additional questions, please email

Mozilla does not cover travel insurance for elancers, upworkers, contractors, vendors, or volunteers/community members.

Air Travel Fine Print

Change fees will be covered by Mozilla for business reasons only. If you need a change and have manager approval, email bmark@ prior to requesting the change with Egencia. Once you have approval, call Egencia to make the change at +1 (702) 939-2530 or +1-877-264-1622 (note this will not be possible without prior approval so be sure to get that by way of an email from your manager to Brianna Mark). If you are changing for personal reasons, the change in airfare, change fee and Egencia fee is your responsibility.

Mozilla will not reimburse for Business/First class upgrades or tickets.

Any submitted expenses needs to have an itinerary attached to ensure it is employee expenses only and within policy.

Ground Transportation

Airport Shuttle

All Mozillians and guests who have flights arriving anytime on Monday, June 26th in San Francisco International Airport (SFO) and out on Saturday, July 1, will be transferred to the hotel. If you arrive into another airport (OAK or SJC) or on a different date, ground transportation is on your own.

Arrivals to San Francisco International Airport (SFO)

The airport has four terminals: Terminal 1, 2 & 3, and the International Terminal. For domestic flights In Terminals 1, 2 & 3 and the International Terminal (there are domestic flights), everyone will be greeted at the bottom of the escalator in the baggage claim for your terminal (even if you have no checked bags). Please identify yourself to the greeter and they will direct you to the shuttles for your terminal.

For International Flights into the International terminal, you will collect your luggage and pass through customs. Once through customs, you will walk directly out to the main lobby, where you’ll find a greeter and they will direct your to your shuttle.

Should any guest have difficulty connecting with the transportation staff, please call Chelsea Marshburn, 415-419-6225 immediately. Transfer time from the airport to the hotel is approximately 40-60 minutes.

Departures from San Francisco International Airport (SFO)

Everyone departing on Saturday, July 1st, will receive transportation to SFO. You will be met by transportation staff in the Hilton hotel lobby and assisted onto the shuttles. Those staying at Parc 55 will need to walk to the Hilton. Shuttles will depart from the Taylor Street Entrance.

If you have questions about arrivals or departures, please email

Alternate Transportation Options

For those arriving or departing on dates other than June 26 and July 1.

Other options can be found on the SFO website.

Note: San Francisco Pride Weekend Schedule June 24-25. These events draw almost 2 million people to the city. It will impact your ability to access the hotels (especially on Sunday, see SFMTA info about Pride Parade).

Mountain View Office Shuttle

We will provide a shuttle from the Mountain View office on Monday, June 26th (1:00 pm and 3:00 pm). They will depart from the main entrance. We will return to Mountain View on Saturday, July 1 (10:00 am and 12:30 pm). They will depart the Hilton from the Taylor Street entrance.

You can get dropped off or park at the office until 10:00 pm Sunday, July 2. There will be normal security patrols however, you should remove valuables from view and secure your vehicle.

From the Bay Area but not taking the Mountain View Office Shuttle?

Our expectation is that you commute to the hotel just as you would to the office in the Bay Area. If you normally take the BART or MUNI, do that. If you normally drive and pay for parking - that's up to you but hotel parking is not a reimbursable expense for the All Hands.

Shipping Inbound/Outbound

Inbound shipping: Hilton

Hilton will accept your business packages for a $5 handling fee. Please only items needed for a productive work week and carry items with you when possible.

Address your shipment as follows: Attention: RECIPIENT NAME Hilton San Francisco Union Square 333 O’Farrell Street San Francisco, CA 94102-2116 HOLD FOR: Mozilla, 6/26 MEETING RM NAME if known

Picking up packages: Hilton

Hilton Package center is open 9am-5pm M-F & 10am-4pm Sat/Sun; located at the G Level of Tower 3. Please bring a photo ID & package tracking information to retrieve your package. Receiving charge is $5ea package. Delivery fee to you room is $10 (includes $5 receiving charge).

Outbound shipping: Fedex at Hilton

If you need to ship a work related package FROM all hands take your Mozilla photo ID or All Hands Badge to the Fedex Office, located in the Hilton Lobby.

Indicate this is a Mozilla shipment and provide complete address information, description and value for all items.

Do not ship personal packages via the Mozilla account.

Fedex Office: Phone: 1.415.359.0235

Hours: Monday – Friday: 6:30AM – 7:00PM |Saturday – Sunday: 9:00AM – 5:00PM

Bay Area Office Closures

Offices open Mon June 26: Both SFO & MTV offices will be open Monday during All Hands for those working. A light lunch will be served.

Offices closed Tue - Fri: SFO & MTV offices will be closed during All Hands. This means no meetings in the SF office. If you visit, bring your Mozilla badge, sign in using Lobby Connect and escort visitors personally. WPR coordinators will not be available.


The Hilton Union Square

All three guestroom towers have accessible elevators, and accessible rooms (on request). The majority of meeting space is accessible using Tower 3 elevators. The Grand Ballroom (used for the Firefox All Hands) is accessible by using tower 2 elevators. The Yosemite Room is connected by a short escalator to the rest of the Ballroom level. There is also an ADA left available near the escalator.

The main entrance to the hotel has ramps. Hilton Union Square Available Features

Parc 55

All guestrooms and meeting space are accessible by elevators, and accessible rooms are available on request. The main entrance has easy access to the main elevators. The side/back entrances (closest to Hilton) require the use of steps. Parc 55 Available Features


The Monday Night reception is in the Continental Ballroom, accessible by the elevator in Tower 3, Ballroom Level. The Friday Night Party is at California Academy of Sciences, which has access to all levels by elevator.


Any questions on immigration should be sent to

If you are from a country that requires a B-1/B-2 business visitor visa to enter the US, please plan for it early as government processing times constantly change.

Please visit the following website to learn more about the visa application process and timing for your country: Current estimated processing times at the US Embassies and Consulates abroad can be found at:

Some travelers may be eligible to travel to the United States without first applying for a B-1/B-2 visa, if they are eligible for the Visa Waiver Program (VWP or "ESTA"). You are eligible to apply for admission under the Visa Waiver Program (VWP) if you:

  • Intend to enter the United States for 90 days or less for business, pleasure or transit
  • Have a valid passport lawfully issued to you by a Visa Waiver Program country:
  • Have authorization to travel via the Electronic System for Travel Authorization:
  • Arrive via a Visa Waiver Program signatory carrier (all commercial airlines meet this requirement)
  • Have a return or onward ticket
  • Travel may not terminate in contiguous territory or adjacent islands unless the traveler is a resident of one of those areas
Employee Travel FAQ

This FAQ addresses questions about how to handle security concerns and electronic devices at the border and how to engage with US Customs & Border Protection (CBP). While it specifically focuses on concerns related to travel to the United States, much of this guidance is applicable to travel elsewhere. Mana access required.

Pocket Letter

A pocket letter is recommended to keep on hand for those who are entering the United States. It should accompany you whether or not you are required to have a visa to enter. You may request a copy of that letter when you register online. Please contact if you require a specific letter for your visa application or if you have any questions regarding your citizenship, visa capabilities or travel related questions.

ESTA Point of Contact

In the ESTA application you need to give a "U.S. Point of Contact Information".

Please list Heather Durham as your US Point of Contact. Address: 331 East Evelyn Avenue, Mountain View, CA 94041 Phone: 408.505.3028

San Francisco All Hands Expense Policy

1. All "All Hands" Expenses must be submitted on 1 (and only 1) Expense report (e.g. San Francisco All Hands Expense Report)

2. It must contain only those expenses relative to the All Hands Event (5-10 days of pre-post activity only)

3. If your submitted expense report for All Hands is submitted outside these guidelines, it will be rejected and you will be asked to re-submit with only All Hands Expenses

4. The deadline to submit the San Francisco All Hands Expense Report is August 31, 2017.

5. Expenses related to team events, parking, room service, mini-bar charges, and food/drink costs above the vouched amounts, will not be approved.

The intention of our all hands are to centrally organize a structure that includes:

  • Meals (two/day + snacks)
  • Transportation^
  • Accommodations
  • Some number of social events

Due to the nature of the San Francisco, employees will be expensing specific meals. The amount that can be expensed will be communicated and expenses submitted can not exceed the approved amounts. Any social events that are not part of our central plan will generally be self-organized and funded by participants.

^Transportation for those based in the Bay Area is limited to "commuting" as you normally would. Expenses for commuting are not reimbursable. We have provided shuttles from the MV office for those based in the south bay. For those who that doesn't make sense to use, commute using your normal means. We will not reimburse for hotel parking.

Cell phone reimbursement policy

Cell phone reimbursement must be approved by your manager prior to submitting the expense. Teams will decide for their staff what is appropriate to expense.

Internet reimbursement policy

Internet will be provided in all guestrooms and meeting space in all hotels. If you opt to upgrade/add service, those costs are not reimbursable, unless previously approved by your manager and are for business reasons.

If you have questions about any of this, please reach out to bmark@

Families/Guests in San Francisco

Of course our focus, for the majority of the week, will be on Mozilla. Everyone is expected to be present and engaged each day, during work hours (as your schedule dictates). Please do what you can to make sure your loved ones understand the kind of commitment you’ve made. Family should not join you during your work sessions (other than the more tiny beings) and meals. Please note that what are able to do for families varies by each location.

Quick summary logistics

Air Travel: Family travel can be booked/coordinated through Egencia by calling direct; or on your own. Employees do need to book via Egencia regardless of how families are booked.

Hotel: They are welcome to stay with you, however, any additional room expenses will be yours to cover. All room rates are based upon single occupancy and costs to add guests vary by hotel. Breakfast is not inlcuded in any of the guest room rates. Hotels will be assigned based upon team and a part of registration. Once hotels are assigned, we will provide a link or contact add guests.

Meals: Breakfast and lunch are on their own. They are invited to join our evening festivities, we just ask that you let us know they'll be there in registration.

Extracurricular Activities

Costs for these activities are self-funded and can not be expensed. Feel free to add activities and invite others.