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→Development: Bugs and Feature Requests: document lithium is gone :-)
* For over five years, we used our own open source platform ([https://github.com/mozilla/kitsune/ Kitsune]) for support.
* In February 2017 we switched from Kitsune to the [https://www.lithium.com/ Lithium software as a service support platform]. The Kitsune to Lithium transition [https://blog.mozilla.org/sumo/2016/08/04/whats-up-with-sumo-4th-august/ was announced in August 2016].
* In April 2017, we temporarily rolled back to Kitsune in order to fix bugs around Firefox in-product url redirects, L10n, and showfor. As of this writing, we don't have an ETA for when * In June 2017 we will switch back decided to Lithiumstay with Kitsune (i.e.* Lithium is will not open source be our SUMO platform) and there are no longer software developers employed by Mozilla currently trying to find developer resources to work on any aspects of supportkeep Kitsune working and improving Kitsune going forward in the short term as well as considering Kitsune replacements in the long term.mozilla.org. * The following is a summary of how SUMO uses bugzilla. Full details at [[Supporthttps://docs.google.com/document/d/1BsD3TVfs8xFmnCkSkFSiY85YZz2VCexjWeEDDmDPDMs/How edit SUMO uses bugzilla with Lithium]Bug triage Google Doc]. If you have a '''bugs''' or '''feature requests''' please:
** If you are comfortable with Bugzilla - file a bug or feature request (product: "support.mozilla.org") OR
** If you are NOT comfortable with Bugzilla or unsure in any way, [https://support.mozilla.org/forums/contributors please add a thread to the Contributor Forum] about your bug or feature request.
