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→Development: Bugs and Feature Requests: document lithium is gone :-)
Alice Wyman (talk | contribs) (added/updated links; removed some Lithium info.) |
(→Development: Bugs and Feature Requests: document lithium is gone :-)) |
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* For over five years, we used our own open source platform ([https://github.com/mozilla/kitsune/ Kitsune]) for support. | * For over five years, we used our own open source platform ([https://github.com/mozilla/kitsune/ Kitsune]) for support. | ||
* In February 2017 we switched from Kitsune to the [https://www.lithium.com/ Lithium software as a service support platform]. The Kitsune to Lithium transition [https://blog.mozilla.org/sumo/2016/08/04/whats-up-with-sumo-4th-august/ was announced in August 2016]. | * In February 2017 we switched from Kitsune to the [https://www.lithium.com/ Lithium software as a service support platform]. The Kitsune to Lithium transition [https://blog.mozilla.org/sumo/2016/08/04/whats-up-with-sumo-4th-august/ was announced in August 2016]. | ||
* In April 2017, we temporarily rolled back to Kitsune in order to fix bugs around Firefox in-product url redirects, L10n, and showfor. | * In April 2017, we temporarily rolled back to Kitsune in order to fix bugs around Firefox in-product url redirects, L10n, and showfor. | ||
* In June 2017 we decided to stay with Kitsune (i.e. Lithium will not be our SUMO platform) and are currently trying to find developer resources to keep Kitsune working and improving Kitsune going forward in the short term as well as considering Kitsune replacements in the long term. | |||
* The following is a summary of how SUMO uses bugzilla. Full details at [https://docs.google.com/document/d/1BsD3TVfs8xFmnCkSkFSiY85YZz2VCexjWeEDDmDPDMs/edit SUMO Bug triage Google Doc]. If you have a '''bugs''' or '''feature requests''' please: | |||
* The following is a summary of how SUMO uses bugzilla. Full details at [ | |||
** If you are comfortable with Bugzilla - file a bug or feature request (product: "support.mozilla.org") OR | ** If you are comfortable with Bugzilla - file a bug or feature request (product: "support.mozilla.org") OR | ||
** If you are NOT comfortable with Bugzilla or unsure in any way, [https://support.mozilla.org/forums/contributors please add a thread to the Contributor Forum] about your bug or feature request. | ** If you are NOT comfortable with Bugzilla or unsure in any way, [https://support.mozilla.org/forums/contributors please add a thread to the Contributor Forum] about your bug or feature request. | ||