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Thunderbird/StatusMeetings/2009-10-13 (view source)
Revision as of 16:23, 13 October 2009
, 13 October 2009→Support
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=== Support === | === Support === | ||
# Top 5 GS Thunderbird 2 Support Topics (code in progress: http://gist.github.com/190923 ) basically the same as last week, more problems reported ths week with sending email | |||
## Cannot receive email | |||
## Cannot send email | |||
## [http://getsatisfaction.com/mozilla_messaging/topics/avg_reports_virus_in_thunderbird_2_0_0_23?topic_tools=open AVG false positive for thunderbird 2.0.0.23 and firefox 3.5.3 (thanks to tomcat and sam sidler for their help in IRC to quickly resolve this)] | |||
## address book | |||
## Attachments (attachments not working, corrupted) | |||
# Thunderbird 3 Beta Top Support Issues (not many reported, starting to monitor to see what we can improve for post 3.0) | |||
## ui change complaints (compact header, how to use gloda, gloda complaints) | |||
## excessive bandwidth from imap change to download all email | |||
# SUMO for MoMo tracker ticket: https://bugzilla.mozilla.org/show_bug.cgi?id=520628, spinning up 1.4 instance and writing content this week | |||
# Will engage Campus Reps students in Thunderbird support - call for volunteers email is going out this week | |||
# Key Support stats from the following graphic: | |||
## approximately 11 / day (78/7) | |||
## total new topics:110 total replies: 74 ([http://gist.github.com/196464 Ruby Code]) | |||
### date:20091006 #new support topics:17 resolved: 8 | |||
### date:20091007 #new support topics:13 resolved: 7 | |||
### date:20091008 #new support topics:13 resolved: 3 | |||
### date:20091009 #new support topics:10 resolved: 5 | |||
### date:20091010 #new support topics:5 resolved: 3 | |||
### date:20091011 #new support topics:2 resolved: 0 | |||
### date:20091012 #new support topics:1 resolved: 0 | |||
## #replies from non MoMo folks:13 from Andrea (thanks!) 4 from Thomas (thanks!) 5 from TMZ (thanks) MoMo folks: 60 from Roland, 7 from Mark Banner (thanks!), Ludo 3 (thanks), Bienvenu 6 (thanks), Bryan (2), Asuth (1) | |||
## happiness metric: API doesn't have happiness emotitags, asked GS staff about that, code in progress: http://gist.github.com/190094, manual happiness metric = 73 - 60 = 13 (28 last week), 50 Hendrix messages (generally Hendreix messages are unhappy) | |||
[[File::6-12October_2009_Community_stats_for_Mozilla_Messaging.jpg|500px]] | |||
=== Roundtable === | === Roundtable === | ||