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Thunderbird/StatusMeetings/2009-10-13

2,136 bytes added, 16:23, 13 October 2009
Support
=== Support ===
# Top 5 GS Thunderbird 2 Support Topics (code in progress: http://gist.github.com/190923 ) basically the same as last week, more problems reported ths week with sending email
## Cannot receive email
## Cannot send email
## [http://getsatisfaction.com/mozilla_messaging/topics/avg_reports_virus_in_thunderbird_2_0_0_23?topic_tools=open AVG false positive for thunderbird 2.0.0.23 and firefox 3.5.3 (thanks to tomcat and sam sidler for their help in IRC to quickly resolve this)]
## address book
## Attachments (attachments not working, corrupted)
# Thunderbird 3 Beta Top Support Issues (not many reported, starting to monitor to see what we can improve for post 3.0)
## ui change complaints (compact header, how to use gloda, gloda complaints)
## excessive bandwidth from imap change to download all email
# SUMO for MoMo tracker ticket: https://bugzilla.mozilla.org/show_bug.cgi?id=520628, spinning up 1.4 instance and writing content this week
# Will engage Campus Reps students in Thunderbird support - call for volunteers email is going out this week
# Key Support stats from the following graphic:
## approximately 11 / day (78/7)
## total new topics:110 total replies: 74 ([http://gist.github.com/196464 Ruby Code])
### date:20091006 #new support topics:17 resolved: 8
### date:20091007 #new support topics:13 resolved: 7
### date:20091008 #new support topics:13 resolved: 3
### date:20091009 #new support topics:10 resolved: 5
### date:20091010 #new support topics:5 resolved: 3
### date:20091011 #new support topics:2 resolved: 0
### date:20091012 #new support topics:1 resolved: 0
## #replies from non MoMo folks:13 from Andrea (thanks!) 4 from Thomas (thanks!) 5 from TMZ (thanks) MoMo folks: 60 from Roland, 7 from Mark Banner (thanks!), Ludo 3 (thanks), Bienvenu 6 (thanks), Bryan (2), Asuth (1)
## happiness metric: API doesn't have happiness emotitags, asked GS staff about that, code in progress: http://gist.github.com/190094, manual happiness metric = 73 - 60 = 13 (28 last week), 50 Hendrix messages (generally Hendreix messages are unhappy)
[[File::6-12October_2009_Community_stats_for_Mozilla_Messaging.jpg|500px]]
=== Roundtable ===
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