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__TOC__== Overview of how and where to get help==* While we will do our best to help you with your problem, please remember that Thunderbird is a '''free and open''' source project. This means that - in addition to being able to provide Thunderbird free of charge - many of our activities (particularly support, documentation and customization) are mostly '''volunteer''' efforts. Given that we don't have the resources of a commercial software company, we rely on our users and our community to help each other via open channels i.e. '''our support knowledgebase''' at http://support.mozillamessaging.com and '''our English language support forum''': http://getsatisfaction.com/mozilla_messaging (please read our [[Thunderbird/Support/GetSatisfaction/README|Thunderbird Get Satisfaction README before filing a support request]] . There are no other official support channels i.e. '''we do not offer paid, telephone, email,fax, or chat support for Thunderbird'''.
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* In addition, there are many unofficial, community support channels on the Internet for Thunderbird; most notably the ones at MozillaZine including their [http://forums.mozillazine.org/viewforum.php?f=50 forums] and [http://kb.mozillazine.org/Knowledge_Base knowledge base]. You can find even more support resources via a Google search. For [[Thunderbird/Support/Community support based on languages|non English language Thunderbird forum support, please consult our wiki page with a list of non English language Thunderbird support forums]].
* [[Thunderbird/Support/GetSatisfaction|Get Satisfaction]] - Notes and processes for [http://getsatisfaction.com/mozilla_messaging Thunderbird Community Support using Get Satisfaction].
* [[Thunderbird/Support/Workflow]]
* [[Thunderbird/Support/GetSatisfaction/BoilerPlate|BoilerPlate responses for Get Satisfaction]]
* [[Thunderbird/Support/GetSatisfaction/TaggingConventions|how to tag in Get Satisfaction]]
* [[Thunderbird/Support/SuMoMoTestPlan|SuMoMo Test Plan]]
* [[Thunderbird/Response text|BoilerPlate for responses to emails from potential Thunderbird contributors]]* [[Thunderbird/Support/SupportExtensionPRD|Spec for a Thunderbird Support Extension]]
=== Obsolete documents:===
* [[Thunderbird/Support/SupportCommunityVideoIntroScript|2 minute intro to Thunderbird Support Community Video]]
