Support/Weekly Meetings/Agenda 2009-11-23

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Knowledge Base


  • Nothing new. Not many survey results.

Live Chat

  • Having a discussion about whether to de-emphasize official operating hours after queue status is shown to users.
    • Advantages: users can start a live chat any time a helper indicates that he/she wants a chat, contributors can help any time a room monitor is available to watch, "official" hours can be updated continuously based on which hours are most popular
    • Disadvantages: We may have less coverage during official hours if contributors are too spread out
  • Welcome to 10 new contributors that joined last week
  • No change in the most common issues (data from last week)


  • Verbatim status? -cilias