Support/Weekly Meetings/Agenda 2009-11-23

Sumo

• Weekly metrics
  • make top search terms not include recommended searches? -cilias
• Last week's weekly support issues
• Should we include a sumodev status every week? - cilias

Knowledge Base

• 3.6 status
  • en-US update is not done yet. We should be able to finish today [1].
  • New article is published: Using the Troubleshooting Information page

Forum

• Nothing new. Not many survey results.

Live Chat

• Having a discussion about whether to de-emphasize official operating hours after queue status is shown to users.
  • Advantages: users can start a live chat any time a helper indicates that he/she wants a chat, contributors can help any time a room monitor is available to watch, "official" hours can be updated continuously based on which hours are most popular
  • Disadvantages: We may have less coverage during official hours if contributors are too spread out
• Welcome to 10 new contributors that joined last week
• No change in the most common issues (data from last week)

Roundtable

• Verbatim status? -cilias