Support/Weekly Meetings/Agenda 2018-08-22

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Meeting Details (scroll down for the agenda)

(meeting duration approx. 30 minutes) starting at: 16:00 UTC [1] Quick reference timezone conversions: 9:00 PT 12:00 ET 17:00 CEST 21:30 IST

Call Details:

  • California: 1-650-903-0800, pin 2 then 8437 then #
  • Toll-free: +1 800 707 2533, pin 2 - then 8437 then #
  • Skype (free): +1 800 707 2533, pin 2 - then 8437 then #

Participate in the video:

  • Video link => [2] (You'll have to download and install the Vidyo Desktop client)
  • Watch the meeting live via Vidyo => [3]
  • AirMozilla: [4]


Read the most important updates from this meeting at:

Live chat:

  • irc.mozilla.org #sumo - web-based IRC: [5]

Participants (add your name and profile):

  • guigs
  • vesper


AGENDA

ACTION ITEMS FROM LAST WEEK

Roundtable items


UPDATES AND ANNOUNCEMENTS

PRODUCT UPDATES

  • Roland AFK for a while, any questions?

COMMUNITY

Cool News Of The Week (tm):

PLATFORM UPDATE:

  • Moving the separate Platform meeting to this.
  • Reminder about the historical agenda
  • Rebranding - PRs ready for review, we hope to go live this week: download button, layout of sign-in form, linked text visibility, front page

Contributor(s) of the week:

  1. <please put name and description for nomination>

Knowledge Base / L10n

  • Over 220 revisions in the KB in the last 7 days - thank you, everyone!
  • August updates L10n blog post (next month should feature Support content as well!)
  • A blog post about the localizers working on reaching Top 20 for Arabic, Gujarati, Hindi, Telugu, Bengali, Bosnian, Slovak, and Tamil - coming to the Support Blog this week!

Support Forum:

Social Support:

  • Social Support Help Me questions will be exported today from the last week. There is a new trending topic about the New tab page that started last night. Please try not to engage with false information. You can send them to the privacy policy for more information on what information is used. [6]
  • Thank you for your help this week you are all amazing:
  • Metrics: 90 responses in Reply 47 AoA , 216 help me = ~63% response rate this past week
  • Spanish, French, Turkish and Dutch are the top locales for volume - we need your help!
  • PS. a Translated version of the CSAT link for Reply users will be available soon. Curious? Ping in the chat

HELP NEEDED!

  • Anyone interested in making a few patches to kitsune? Reach out to guigs there are a few ideas for you!

DECISIONS AND ACTION ITEMS

Jokes, etc.

  1. What did the ground say to the earthquake?
    • "You crack me up!"
  1. What did one earthquake say to the other?
    • "It was not my fault!"


Top Viewed New Issues this week and reports

[7] <--- if you click on this link I will receive a notification that you are curious to see the analytics. It is not public, but is an easter egg to find out your interest. Contributor bugs filed this week: https://bugzilla.mozilla.org/show_bug.cgi?id=1485052

Top issues this week: Summary:

  • Sync unexpected error 20
  • Downloads wanted to work differently
  • New Malware
  • Issue with RAM - using too much
  • Not able to connect to a website - secure connection error on pinterest
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