Support/Weekly Meetings/Minutes 2011-03-14

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Sumo Development

  • 2.6.2 went out yesterday. We discovered a typo in the AAQ after the release and updated it to
    • We did not move the netapp mount to PHX yet because the data sync was too slow.
  • Working through 2.7. No dates likely until the dust settles.
    • If you've got something that's not Users & Groups related but you'd like us to try to get in 2.7, stick it in the 2011Q2 milestone but put "2.7?" in the whiteboard.


Please add your questions, comments and concerns before Monday, 9AM PST, 2011-03-14.

David and James to talk about Resources for this tomorrow.


    • Items of note (Cheng to investigate both):
      • German phrases high in trending search terms
      • Very sharp increase in # of forum posts/questions
    • New KB metrics need to be time-adjusted to be more useful
      • KB helpfulness gap to be "past 4 weeks" rather than "past week"
      • Biggest change in helpfulness ratio to be past 2 weeks/over past 8 weeks

Knowledge Base


Live Chat

  • Hosting all-day hours again for the first three days of Firefox 4
  • Lots of fx4 traffic last week. Most questions were about either add-ons or how to use Firefox 4.