The following didn't make the main support report but are important to note.
- 20% projects - i) Got UX, visualization or web-dev skills? want to help visualize and store support data as well as prototype a super friendly new support topic wizard? email roland AT mozillamessaging.com ii) store GS data in CouchDB rather than reading every time to allow better reports from others & create real-time support dashboard: got couchDB or data visualization skills? want to help? email roland AT mozillamessaging.com
- new tag conventions: normal users's workflow-"docs bug added" if you add a documentation bug, remove when bug resolved and remove this tag