The following didn't make the main support report but are important to note.
- 20% projects
- Got UX, visualization or web-dev skills? want to help visualize and store support data as well as prototype a super friendly new support topic wizard? email roland AT mozillamessaging.com
- store GS data in CouchDB and in the future public open data base like FreeBase rather than reading every time to allow better reports from others & create real-time support dashboard: got couchDB or data visualization skills? want to help? email roland AT mozillamessaging.com