Thunderbird/StatusMeetings/2010-01-18/SupportAppendix: Difference between revisions

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(Created page with "== Get Satisfaction Detailed Report == (see stats graphic section) # sadness = 401/607 = 66% (last week, 2010:67%) # Top 5 active ([http://gist.github.com/326438 getactive.rb]) ...")
 
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# sadness = 401/607 = 66% (last week, 2010:67%)  
# sadness = 401/607 = 66% (last week, 2010:67%)  
# Top 5 active ([http://gist.github.com/326438 getactive.rb])
# Top 5 active ([http://gist.github.com/326438 getactive.rb])
#* 39,http://getsatisfaction.com/mozilla_messaging/topics/automated_email_setup_creates_more_work_for_us
#* 17,http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_3_1_7_crashes_on_opening_on_xp
#* 35,http://getsatisfaction.com/mozilla_messaging/topics/tired_on_constand_thunderbird_crashes_and_rebooting
#* 15,http://getsatisfaction.com/mozilla_messaging/topics/how_do_i_make_sure_my_emails_are_not_saved_on_my_server
#* 29,http://getsatisfaction.com/mozilla_messaging/topics/font_markup_problems_in_the_compose_message_window
#* 14,http://getsatisfaction.com/mozilla_messaging/topics/font_markup_problems_in_the_compose_message_window
#* 21,http://getsatisfaction.com/mozilla_messaging/topics/how_can_see_the_bcc_for_the_mails_i_have_sent_earlier
#* 12,http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_freezes_when_indexing
#* 12,http://getsatisfaction.com/mozilla_messaging/topics/cut_and_paste-nxv1s
#* 11,http://getsatisfaction.com/mozilla_messaging/topics/changing_unreadable_orange_print_to_black
# contributors - 88 matt_678579 of Australia (v);  ; 5 rtanglao; 81, Wayne Mery of USA (v);17 rsx11m of USA (v); 130 chris ramsden aka xenos (v); 22 davro (v);21 tanstaafl of usa (v); 5, dedalus (v) ; 5 jen_zickerman ([http://gist.github.com/190094 gethappykludged.rb])
# contributors - 186 matt_678579 of Australia (v);  ; 23 rtanglao; 63, Wayne Mery of USA (v);38 rsx11m of USA (v); 164 chris ramsden aka xenos (v); 44 davro (v); 11, thomasd_gs (v) ; 8 jc863662 aka mozuser (v); 6 jen_zickerman ; 40 rob_1864031 (v); 34 claire_1703356 (v); 5 ssitter (v) ([http://gist.github.com/190094 gethappykludged.rb])
# new contributors: none - always looking for new contributors, roland AT mozillamessaging.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
# new contributors: rob_1864031 and  claire_1703356 (Thanks! and Welcome!) - always looking for new contributors, roland AT mozillamessaging.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
# new / closed topics Monday-Sunday: Mon 69/5, Tue 69/10, Wed 75/12, Thu 72/8, Fri 55/6, Sat 39/8, Sun 28/5 ([http://gist.github.com/196464 getNumCreatedNumResolved.rb])
# new / closed topics Monday-Sunday: Mon 69/5, Tue 69/10, Wed 75/12, Thu 72/8, Fri 55/6, Sat 39/8, Sun 28/5 ([http://gist.github.com/196464 getNumCreatedNumResolved.rb])


Revision as of 00:58, 18 January 2011

Get Satisfaction Detailed Report

(see stats graphic section)

  1. sadness = 401/607 = 66% (last week, 2010:67%)
  2. Top 5 active (getactive.rb)
  3. contributors - 186 matt_678579 of Australia (v);  ; 23 rtanglao; 63, Wayne Mery of USA (v);38 rsx11m of USA (v); 164 chris ramsden aka xenos (v); 44 davro (v); 11, thomasd_gs (v) ; 8 jc863662 aka mozuser (v); 6 jen_zickerman ; 40 rob_1864031 (v); 34 claire_1703356 (v); 5 ssitter (v) (gethappykludged.rb)
  4. new contributors: rob_1864031 and claire_1703356 (Thanks! and Welcome!) - always looking for new contributors, roland AT mozillamessaging.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
  5. new / closed topics Monday-Sunday: Mon 69/5, Tue 69/10, Wed 75/12, Thu 72/8, Fri 55/6, Sat 39/8, Sun 28/5 (getNumCreatedNumResolved.rb)

20% projects

  1. Got UX, visualization or web-dev skills? Coding help wanted: i) visualize and store support data gathered from a JSON data store ii)prototype a super friendly new support topic wizard iii) real time HTML/JQUERY/JSON driven support dashboard email roland AT mozillamessaging.com
  2. code to store GS data in CouchDB (preliminary JS code from James Burke, thanks!) and in the future public open data base like FreeBase rather than reading every time to allow better reports from others & create real-time support dashboard: got couchDB or data visualization skills? want to help? email roland AT mozillamessaging.com

GS Stats Graphic

10-16Jan2011-Community stats for Mozilla Messaging.png

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