Sheriffing/How To/Escalate
Jump to navigation
Jump to search
Guidelines on escalating outages
RelOps
Escalate infrastructure / issues with the continuous integration (CI) in #ci on IRC. Request list of best suited contacts from Aryx.
Other signs of a global issue include:
- you see nagios alerts for the issue in #sysadmins
- there's already a status (https://status.mozilla.org/) (but still let MOC know it's tree-impacting)
Releng and Ciduty
If it's something RelEng can handle (or you also want them to be aware), here's the escalation path:
- Follow the escalation route at https://wiki.mozilla.org/ReleaseEngineering#Contacting_Release_Engineering
TaskCluster
- ping in #taskcluster (see https://wiki.mozilla.org/TaskCluster for coverage in any timezone)