Facebook Support tab

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Goals:

  • Make people aware of Mozilla's support efforts
  • Reduce the number of people reporting issues and complaining on every status update, by solving peoples problems quickly.

Content:

  • Search bar that searches SUMO's KB for help articles
  • Top 5 current issues
  • Links to the 3 articles written for the twitter campaign
  • Mockup: version 1

Resources needed:

  • Engagement/SUMO for copy on page.
  • webdev for UI
  • maintenance from SUMO for top 5 issues

Next steps:

  • Come up with the content - Kadir [by October 15th]
  • Design for site - William [by October 22nd]
  • Implement the design
  • Blog about the page - Kadir
  • Let Facebook users know about the page - William
  • Update the design to match new SUMO design [by October 30th]

Content:

  • Firefox Logo/SUMO Mascot
  • Intro
  • Sidebar: Want to get involved
  • Searchbar: Only Searchbar
  • Footer: Link to SUMO if you need more
  • Top 5 articles:
    • Plugin crash reports
    • Private Browsing
    • How to set the home page
    • Managing the Flash plugin
    • The bookmarks and history system will not be functional
  • 3 quick help articles:
    • Firefox does not work
    • Firefox is slow
    • How to avoid crashes