Firefox/Feature Brainstorming:User Support and Testing

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« Firefox/Feature Brainstorming

Help documentation

Specific features References
In-browser
  • Integrate in-product help and first-run/updated pages with online help.

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Website
  • Move the majority of Firefox Help online, except for a minimal set of "in-product" help pages. This online help system should include the ability for community to post comments, corrections, updates, etc.
  • Integrate instant IM chat and newsgroup search with help

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Intro/Tutorial mode
  • host it on mozilla.com as movies
  • have some UI hooks in the product

- thoughts from FunnyMan3595

Tips
  • Mostrar "tips" al iniciar el navegador. Pueden incluirse en la página de inicio por omisión de Firefox. -- Show Tips on startup. It can be included in the default Firefox's homepage.
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General tasks

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User-testing

Specific features References
User testing extensions
  • Create extension to allow for remote user testing

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Development build UI changes
  • Add "send feedback" buttons to dialogs in development builds

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Improve Talkback
User Experience and Robustness
  • Talkback (and its report queue) should be more invisible to the user. Plus Talkback rarely seems to work for me. My Talkback report queue often ends up with 3-4 reports that never seem to get through to the Talkback server.
  • Talkback should use Firefox proxy settings

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General tasks

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