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All Hands/Austin: Difference between revisions
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Briannamark (talk | contribs) |
Briannamark (talk | contribs) (→Travel) |
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Should you need to reach someone for special circumstances or changes that can't be done online: | Should you need to reach someone for special circumstances or changes that can't be done online: | ||
*Call: +1 (877) 264-1622 or +1 (417) 521-0273; Monday - Friday 9 am - 6 pm Eastern (2 pm - 11 pm UTC). If you call outside these hours, you will get an after hours agent, who may not be as helpful. | *Call: +1 (877) 264-1622 or +1 (417) 521-0273; Monday - Friday 9 am - 6 pm Eastern (2 pm - 11 pm UTC). If you call outside these hours, you will get an after hours agent, who may not be as helpful. | ||
*Email: | *Email: groupagents@customercare.egencia.com. The email is monitored Monday - Friday 9 am - 6 pm Eastern (2 pm - 11 pm UTC). | ||
'''Important Details:''' | '''Important Details:''' | ||
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If you prefer to book your family through Egencia, you can pay (including the Egencia booking fees) and coordinate with your own travel (recommend to book and then call/email Egencia with your itinerary number to match for family). Note that booking through Egencia does not put you on the same reservation, nor guarantee the reservations will be linked (you would still need to call the airline to link them). | If you prefer to book your family through Egencia, you can pay (including the Egencia booking fees) and coordinate with your own travel (recommend to book and then call/email Egencia with your itinerary number to match for family). Note that booking through Egencia does not put you on the same reservation, nor guarantee the reservations will be linked (you would still need to call the airline to link them). | ||
* '''Call:''' +1 (877) 264-1622 or +1 (417) 521-0273; Monday - Friday 9 am - 6 pm EST. If you call outside these hours, you will get an after hours agent, who may not be as helpful. | * '''Call:''' +1 (877) 264-1622 or +1 (417) 521-0273; Monday - Friday 9 am - 6 pm EST. If you call outside these hours, you will get an after hours agent, who may not be as helpful. | ||
* '''Email:''' | * '''Email:''' groupagents@customercare.egencia.com. The email is monitored Monday - Friday 9 am - 6 pm EST. If you email, you will eventually need to call with a credit card (for fares & fees for family) and personal details of travelers, but the email can get the flights set-up. The agents will need to following information in the initial email to search for flights: Departure City (hometown) & Arrival City (should be AUS), Travel dates & Number of people traveling together + legal names | ||
If your family is arriving on different flights than you but would like to take advantage of the shuttles on Monday & Saturday, email their itinerary to mozilla@shworldwide.com. | If your family is arriving on different flights than you but would like to take advantage of the shuttles on Monday & Saturday, email their itinerary to mozilla@shworldwide.com. | ||