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Thunderbird:Testing:Memory Usage Problems: Difference between revisions
Thunderbird:Testing:Memory Usage Problems (view source)
Revision as of 11:11, 6 June 2019
, 6 June 2019→Diagnosis Steps: add step of "work offline", and move the interval check and other steps under it
(Global search - SOMEHOW we had it listed twice - move lower, unify the two steps, and clarify steps) |
(→Diagnosis Steps: add step of "work offline", and move the interval check and other steps under it) |
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#*Get a diagnostic log of Thunderbird activity with '''MSGDB:5,timestamp''' using [[MailNews:Logging|logging instructions]]. <!-- You must install and use [ftp://ftp.mozilla.org/pub/thunderbird/nightly/latest-comm-1.9.2/ a 3.1beta build appropriate to your OS] [http://s3.mozillamessaging.com/build/try-server/list.html tryserver build] appropriate to your platform that includes ''010-01-14_08:10-bienvenu@nventure.com-1263484981/bienvenu@nventure.com-1263484981-mail-try'' in the name --> | #*Get a diagnostic log of Thunderbird activity with '''MSGDB:5,timestamp''' using [[MailNews:Logging|logging instructions]]. <!-- You must install and use [ftp://ftp.mozilla.org/pub/thunderbird/nightly/latest-comm-1.9.2/ a 3.1beta build appropriate to your OS] [http://s3.mozillamessaging.com/build/try-server/list.html tryserver build] appropriate to your platform that includes ''010-01-14_08:10-bienvenu@nventure.com-1263484981/bienvenu@nventure.com-1263484981-mail-try'' in the name --> | ||
#*[https://bugzilla.mozilla.org/enter_bug.cgi?product=Thunderbird&format=guided File a bug], then edit the new bug and attach the zipped log file using "Add an attachment". | #*[https://bugzilla.mozilla.org/enter_bug.cgi?product=Thunderbird&format=guided File a bug], then edit the new bug and attach the zipped log file using "Add an attachment". | ||
# | #Does setting Thunderbird to offline mode help, which stops checks for new mail and certain other activity? <small>File | Offline | Work Offline - Work Offline should be "checked".</small> | ||
#Does disabling interval checks for new mail help? (Account Settings | Server Settings | uncheck "Check for new messages every N minutes"). If it helps, then ... is a low value (1-3 minutes) specified for checking for new mail? <small>Does increasing it to 5-10 minutes help?</small> | #* If Offline did not help, do File | Offline | Work Offline - Work Offline should now be "unchecked". | ||
#Is a low value (1-3 minutes) specified for draft autosave at Options | Composition | General | Auto Save every N minutes. <small>Does increasing it to 5-10 minutes help?</small> | #* If Offline helped, then go back Online (disable Offline) and ...: | ||
#*What type of mail account is this (imap or pop), and how many other accounts are the same type? | #**Does disabling interval checks for new mail help? (Account Settings | Server Settings | uncheck "Check for new messages every N minutes"). If it helps, then ... is a low value (1-3 minutes) specified for checking for new mail? <small>Does increasing it to 5-10 minutes help?</small> | ||
#*Are you absolutely certain that antivirus software is not to blame? | #**Is a low value (1-3 minutes) specified for draft autosave at Options | Composition | General | Auto Save every N minutes. <small>Does increasing it to 5-10 minutes help?</small> | ||
#Are any non-Inbox IMAP folders configured to check for new messages via "always check this folder" in properties? Or is hidden preference mail.check_all_imap_folders_for_new set to true? These increase load on both Thunderbird and the mail server. <small>{{Bug|729504}}</small> | #**What type of mail account is this (imap or pop), and how many other accounts are the same type? | ||
#**Are you absolutely certain that antivirus software is not to blame? | |||
#**Are any non-Inbox IMAP folders configured to check for new messages via "always check this folder" in properties? Or is hidden preference mail.check_all_imap_folders_for_new set to true? These increase load on both Thunderbird and the mail server. <small>{{Bug|729504}}</small> | |||
#Does problem resolve by disabling Global Search indexing? <small>Tools|Options|Advanced|General| uncheck Enable Global Search and Indexer (linux: Edit|Preferences|Advanced|... Mac: cmd , advanced tab) '''and restart Thunderbird.''' (note, searching is now disabled) </small> | #Does problem resolve by disabling Global Search indexing? <small>Tools|Options|Advanced|General| uncheck Enable Global Search and Indexer (linux: Edit|Preferences|Advanced|... Mac: cmd , advanced tab) '''and restart Thunderbird.''' (note, searching is now disabled) </small> | ||
#* If problem did not go away, or to recheck indexing behavior, enable the checkbox again and restart Thunderbird. | #* If problem did not go away, or to recheck indexing behavior, enable the checkbox again and restart Thunderbird. | ||