Labs/Ubiquity/Usability/Usability Testing/Fall 08 1.2 Tests/Tester 11: Difference between revisions

Labs/Ubiquity/Usability/Usability Testing/Fall 08 1.2 Tests/Tester 11 (view source)

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+== Summary ==
+A reluctant participant is rather confused about where Ubiquity is, what it does, and how it does it.  While she gives half hearted attempts she leans heavily on the Facilitator for help.  This can be a good thing, as it shows how many users actually behave.
+The Facilitator led the Tester.  The Faciliatator felt he was imposing on the tester and "couldn't take the pain" of watching the same mistakes he had seen in previous sessions.
 == Video ==
 <video type="viddler" id="837b5e1a" width="437" height="315" desc="1x Video [http://www.viddler.com/player/837b5e1a/ Full screen hack]" frame="true" position="center"/>
 <video type="viddler" id="8a013d38" width="640" height="442" desc="2x Video [http://www.viddler.com/player/8a013d38/ Full screen hack]" frame="true" position="center"/>
-== Error Tags ==
-=== Dicovery ===
+== Dicovery ==
-* givesup 2:20
+* givesup 0:58 S3
-* facilitatordemonstrates 2:30
+* givesup 2:20 S3
+* facilitatordemonstrates 2:30 S3
 * invokesubiquity 2:42
-* triesselectingsuggestionwithmouse 3:32
+* triesselectingsuggestionwithmouse 3:32 S1
-* typesinURLforemailinsteadofcommand 4:24
+* TypesInURLInsteadOfcommand 4:24 S2
-* mistakesubiquityassitespecific 9:38
+* skipshotkeyinfo 1:42 S3
-* skipshotkeyinfo 1:42
+* skipstutorialinfo 7:02 S3
-* skipstutorialinfo 7:02
+* TriesJustTyping 7:48
-=== Help ===
+* skipshotkeyinfo 7:48 S3
-* helppagelookshard 1:07
+=== Qualitative Summary ===
-* videowon'tload 1:16
+Tester is was unable to find ubiquity on her own and lacks correct understanding of what ubiquity is.  Facilitator leads user in answer about why she thought she needed to return to wiki to use Ubiquity.
-* skipshotkeyinfo 1:42
-* landingpage!=help 5:31
+== Learnability ==
-* triesclcikingthroughexamplesonhelp 6:48
+* helppagelookshard 1:07 S2
+* videowon'tload 1:16 S2
+* skipshotkeyinfo 1:42 S3
+* landingpage!=help 5:31 S2
+* triesclcikingthroughexamplesonhelp 6:48
 * skipstutorialinfo 7:02
 * confusedbyhelpwiki 8:09
+* email- 4:21
+* TypesInURLInsteadOfcommand 4:24 S1
+* FacilitatorLeadsToHelp 4:45
+* TriesJustTyping 7:48
+* facilitatordemonstrates 8:16
+=== Qualitative Summary ===
+Tester would not look for help on her own, she often skipped past relevant information, and the help system itself was both intimidating and confusing.  The Faciliator directed her through the wiki to the correct section and she still skipped the necessary information.
+== Mental Model ==
+* ResultsInnewtabconfusion 4:07
+=== Qualitative Summary ===
+Tester would not look for help on her own, she often skipped past relevant information, and the help system itself was both intimidating and confusing.  The Faciliator directed her through the wiki to the correct section and she still skipped the necessary information.
-=== Commands ===
+== Commands ==
 * email- 3:25
+* wiki+ 3:34
 * email- 4:21
+* TypesInURLInsteadOfcommand 4:24 S1
+* FacilitatorLeadsToHelp 4:45
+* TriesJustTyping 7:48
+* facilitatordemonstrates 8:16
 * maps+ 10:45
 * weather+ 9:52
-* wiki+ 3:34
+=== Qualitative Summary ===
+Email command seems to not match mental model of sending email.  This tester wanted to just type in their Comcast email address URL instead of a command.
-=== Milestones ===
-Findability
-=== Feedback ===
+== Feedback ==
 * likesthatit'sfaster 9:57
-* doesn'tclearpreviouscommand 3:22
-* doesn'tclearpreviouscommand 3:22
-* facilitatordemonstrates 8:16
-* facilitatordemonstrates 6:00
-* givesup 0:58
-* resultsinnewtabconfusion 4:07
-* triesskippinghotkey 7:48