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Labs/Ubiquity/Usability/Usability Testing/Fall 08 1.2 Tests/Tester 11

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A reluctant participant is rather confused about where Ubiquity is and what it does. While she gives half-hearted attempts she leans heavily on the Facilitator for help. This can be a good thing, as it shows how many users actually behave.

The facilitator led the tester quite a bit. The facilitator felt he was imposing on the tester and "couldn't take the pain" of watching the same mistakes he had seen in previous sessions.

The original, high quality version is under the public domain At the Internet Archive. For originals without the web-cam video feed please contact zachlym@indolering.com.

Contents

Video

<video type="viddler" id="837b5e1a" width="437" height="315" desc="1x Video Full screen hack" frame="true" position="center"/> <video type="viddler" id="8a013d38" width="640" height="442" desc="2x Video Full screen hack" frame="true" position="center"/>

Tags

Dicovery

  • Gives up (0:58)
  • Gives up (2:07)
  • Facilitator Demonstrates (2:30)
  • Invokes Ubiquity (2:43)
  • Tries mousing auto-suggest (3:27)
  • URL instead of email command (4:24)
  • Skips hotkey info (1:43)
  • Skips email info (7:08)
  • Skips email info (7:31)
  • Tries just typing (7:41)
  • Tries URL bar as Ubiquity (9:06)

Qualitative Summary

Tester is was unable to find ubiquity on her own and lacks correct understanding of what ubiquity is. Facilitator leads user in answer about why she thought she needed to return to wiki to use Ubiquity.

Learnability

  • Landing page intimidates (0:28)
  • Video won't load (1:17)
  • Skips hotkey info (1:43)
  • Skips email info (7:08)
  • Skips email info (7:31)
  • Confused by Jargon: Wiki (8:10)
  • Tries URL bar as Ubiquity (9:06)
  • email- (4:21)
  • URL instead of email command (4:24)
  • Facilitator leads to help (4:55)

Qualitative Summary

Tester would not look for help on her own, she often skipped past relevant information, and the help system itself was both intimidating and confusing. The facilitator directed her through the wiki to the correct section and she still skipped the necessary information.

Mental Model

  • New-tab confusion (4:07)

Qualitative Summary

Tester would not look for help on her own, she often skipped past relevant information, and the help system itself was both intimidating and confusing. The facilitator directed her through the wiki to the correct section and she still skipped the necessary information.

Commands

  • email- 3:25
  • wiki+ 3:34
  • email- 4:21
  • maps+ 10:45
  • weather+ 9:52

Nonexistent commands

  • URL instead of email command (4:24)

Qualitative Summary

User is rather tired by the time the email command comes up. She stopped trying new things and reflexively typed in the URL for her Yahoo account.


Feedback

  • Likes: speed (10:04)

Demographic Information

Questions taken from the FF Survey

Pretest Questionnaire
Age What OS do you normally use? How long have you been using Firefox? Rate your computer skills. Time on web per week?
21 Microsoft Windows Less than 3 Months Modest/Beginner 1-5 Hours
How many computers do you regularly use? Which are the following are you familiar with using online? Have you ever used the Firefox Ubiquity before? Do you know what a Command line is? Comments
2
  • Email (Any, Yahoo, MSN, AOL, Outlook, etc)
  • Search Wikipedia
  • Maps/Lookup directions (MapQuest, Google Maps)
No, I do not know what it is No I sporadically use various computers.

Posttest Questionnaire
Do you think most people would figure out how to use Ubiquity very quickly? Guess how frequently you would use Ubiquity in the future. Comments or suggestions. Is there something that the help is lacking?
Disagree Rarely No answer No answer

See Also

Fall 08 1.2 Tests