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Despite our very best efforts, occasionally people do experience behaviors on Matrix that are not inline with our [https://www.mozilla.org/en-US/about/governance/policies/participation/ Community Participation Guidelines]. If happens to you, please reach out to the room moderator or use our [https://events.mozilla.org/communityparticipationhotline reporting hotline].
=== Changing Accounts ===
While you can change your "display name" in Matrix, because of low-level design decisions in the Matrix protocol, accounts cannot be renamed nor can accounts names be re-used, and deactivating them is permanent. For most Matrix users this is not an issue, but accounts tied to SSO such as Mozilla's cannot be reassigned to new owners. Changing the address associated with an SSO-bound Matrix account cannot be done, so you'll need to create a new account for yourself and deactivate the old one if that's what intend.
== Connect to Matrix ==
