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* Collect information as you go through the steps, to later describe your problem: | * Collect information as you go through the steps, to later describe your problem: | ||
** Use '''Numbers''' for memory, cpu, time duration, folders, messages - not vague words like fast, slow, small, large. | ** Use '''Numbers''' for memory, cpu, time duration, folders, messages - not vague words like fast, slow, small, large. | ||
** State precisely <u>when</u> the behavior occurs (startup, shutdown, or "normal operation"), and <u>every step</u> (action, menu click, | ** State precisely <u>when</u> the behavior occurs (startup, shutdown, or "normal operation"), and <u>every step</u> (action, menu click, character) needed to reproduce the problem. | ||
** Document diagnosis step numbers that you tested, and which helped or didn't. | ** Document diagnosis step numbers that you tested, and which helped or didn't. | ||
** Document [[Thunderbird:Testing:Memory_Usage_Problems#References|bug numbers]], URLs of postings and references used. | ** Document [[Thunderbird:Testing:Memory_Usage_Problems#References|bug numbers]], URLs of postings and references used. |