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Thunderbird/Support/Troubleshooting Checklist: Difference between revisions
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Thunderbird/Support/Troubleshooting Checklist (view source)
Revision as of 20:53, 26 August 2025
, 26 August 2025→Checklist in wikimedia format for this wiki and for SUMO: fix formatting
(→Checklist in markdown format Matrix and elsewhere: change to pre tag) |
(→Checklist in wikimedia format for this wiki and for SUMO: fix formatting) |
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==Checklist in wikimedia format for this wiki and for SUMO == | ==Checklist in wikimedia format for this wiki and for SUMO == | ||
* 1. Try [https://support.mozilla.org/en-US/kb/troubleshoot-mode-thunderbird Thunderbird Troubleshoot Mode] | * 1. Try [https://support.mozilla.org/en-US/kb/troubleshoot-mode-thunderbird Thunderbird Troubleshoot Mode] If you are on Windows, and if Thunderbird troubleshoot mode doesn't help, also try [https://support.microsoft.com/en-us/windows/windows-startup-settings-1af6ec8c-4d4a-4b23-adb7-e76eef0b847f Windows Safe Mode] | ||
* 2. Try disabling all 3rd party software including anti-virus, firewall etc | * 2. Try disabling all 3rd party software including anti-virus, firewall etc | ||
* 3. Copy/paste TB troubleshooting information (Thunderbird app menu ☰ -> Help -> Troubleshooting information) into your SUMO question (or bugzilla bug but if you haven't done this checklist you should probably be asking the question on SUMO (or your locale's forum see https://wiki.mozilla.org/Thunderbird/Support/Community_support_based_on_languages e.g. Mozilla Italia, http://forum.mozillaitalia.org/index.php?board=32.0 , before filing a bug; currently only Dutch and English are supported on SUMO) | * 3. Copy/paste TB troubleshooting information (Thunderbird app menu ☰ -> Help -> Troubleshooting information) into your SUMO question (or bugzilla bug but if you haven't done this checklist you should probably be asking the question on SUMO (or your locale's forum see https://wiki.mozilla.org/Thunderbird/Support/Community_support_based_on_languages e.g. Mozilla Italia, http://forum.mozillaitalia.org/index.php?board=32.0 , before filing a bug; currently only Dutch and English are supported on SUMO) | ||