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Support/UX/Audit: Difference between revisions
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→Accessing SUMO as a user
(New page: =General thoughts= * Font size is problematic in many places (too small, poor readability due to serif font choice, etc.) *Search box is *way* too prominent, especially on pages where ...) |
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**Red highlight text is too strong for this information - it's at best secondary information that doesn't need to be highlighted | **Red highlight text is too strong for this information - it's at best secondary information that doesn't need to be highlighted | ||
**Drop the horizontal line between results - too noisy and doesn't improve scannability. | **Drop the horizontal line between results - too noisy and doesn't improve scannability. | ||
*Search box moves to right side of page - should stay at top of page ala Google, Yahoo, etc. | |||
*Home link is pretty small - should probably be more prominent | |||
*It would be nice to have a separate, smaller network header for stuff like SUMO so that users don't get confused what site they are on. | |||
*KB article page | |||
**In general, I'd move away from a serif font throughout as it can be problematic for strong readability. | |||
**Does SUMO automatically figure out what OS / version the user is using? If so, we should probably bury or reduce the visibility of the "show content customized for" - confusing, noisy. | |||
*I see content that disappears on the page after a second or two? | |||
**extra-content | |||
*Was this article easy to understand? | |||
**Clicking Yes/No returns no feedback - there should be some kind of notification that the user has submitted feedback: "Thank you!" | |||
*Tranlate this article | |||
**Log in page text is very tiny. | |||
***Mozilla Support | |||
*Article feedback | |||
**Captcha could have more humane text ("Are you human?", something like that) | |||
**"Submit" button - "Send your feedback" - better wording? | |||
**Error page: "You have mistyped the anti-bot verification code; please try again." Not that useful? Anti-bot? | |||
**Sending feedback to article - again, no feedback that I've done something, or what will happen now that I've sent feedback. | |||
*Users tools - Questions I asked | |||
**Unfriendly "Error" page - could be more humane | |||
*Ask a question | |||
**Links to forum / live chat / 3rd party support should be much more prominent (not hidden in page content) | |||
**"Mozilla offers two official places to ask a support question: a forum and live chat" - these links should go directly to the items in question and not be jump links | |||
**Not quite clear what "third-party support" is, especially in this context. | |||
*Live chat | |||
**What's foxkeh? Cute, but should just be a straight-forward status indication | |||
**"how to get started" shouldn't appear if chat is closed - when to come back should be swapped in instead | |||
**Sidebar content on these pages is so faint as to be basically not noticeable - should be reprioritized and redesigned | |||
*Register as a new user | |||
**"Generate Password" either needs to be removed, or moved closer to the password fields | |||
**"NOTE: Make sure to whitelist this domain to prevent registration emails being canned by your spam filter!" - should probably be rewritten to be more humane / clear (i.e. what is "whitelist", why would an email be "canned"?) | |||
**"Select your group" is a bit perplexing. Shouldn't someone just be able to register and do both contribute and search as a "user"? | |||
=Accessing SUMO as a contributor= | |||
*Contributor home page | |||
**Some "first access" information here might be useful - welcome, how to get started, first things to look at. Basically a newbie guide to being a contributor | |||
**This could be just a box with a "don't show this again" link | |||