Thunderbird/StatusMeetings/2009-09-29: Difference between revisions

Thunderbird/StatusMeetings/2009-09-29 (view source)

Revision as of 08:55, 29 September 2009

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→‎Support

Rtanglao

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 === Support ===
+# Top 5 GS Support Topics (code in progress: http://gist.github.com/190923 )
+## Cannot receive email (hotmail, other POP, imap)
+## Cannot send email
+## Cannot read old email (compact folders seems to fix it)
+## Cannot migrate email from old profile to new profile or old computer to new computer
+## Address Book (not visible, can't  undelete, lost)
+## Attachments (attachments not working, corrupted)
+# [[Thunderbird/Support/Thunderbird3/SupportPlan|Support Plan for Thunderbird 3]]
+## SUMO evaluation basically finished - have verified you can do localized knowledge base and can customize, will add link to report today (David Tenser needs report for MozCamp Europe)
+## [[Thunderbird/Support/Thunderbird3/InitialKBDocuments|Top 10 Support Issues and Top 5 New Thunderbird 3 Features]]
+# Key Support stats from the following graphic:
+## approximately 15 / day (104/7)
+## total new topics:104 total replies: 120
+### date:20090922 #new support topics:15 resolved:7
+### date:20090923 #new support topics:19  resolved:10
+### date:20090924 #new support topics:12  resolved:6
+### date:20090925 #new support topics:18  resolved:13
+### date:20090926 #new support topics:9  resolved:1
+### date:20090927 #new support topics:4  resolved:5
+### date:20090928 #new support topics:10  resolved:8
+## #replies from non MoMo folks: 2 from Lightning folks (thanks Martin and Philip and wilkommen!)  4 from TMZ MoMo folks:  82 from Roland 5 from Mark Banner: 5
+## happiness metric: API doesn't have happiness emotitags, asked GS staff about that, code in progress: http://gist.github.com/190094, manual happiness metric = 107 - 82 = 25
+[[File:22-28Sep2009-Community_stats_for_Mozilla_Messaging.jpg|500px]]
 === Roundtable  ===