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Created page with 'Shutdown hangs, where Thunderbird is still running after shut down, are not all alike. The following easy questions help identify your type of hang. If you see a hang, please sup…'
Shutdown hangs, where Thunderbird is still running after shut down, are not all alike. The following easy questions help identify your type of hang. If you see a hang, please supply the following information:
# cpu usage - is it high (pegged), zero, low, or other?
# run netstat -a -b -o | grep -i thunderbird (or for windows, netstat -a -b -o in a dos command window) - are connections shown from thunderbird to ldap, imap mail server, or other protocols?
# if you run the lightning/calendar extension, does the shutdown hang happen without lightning?
# If the problem is easily reproduced and you have extensions installed, does the hang happen with Thunderbird started in [http://kb.mozillazine.org/Safe_mode safe mode]? If it can't be reproduced in safe mode then the problem is probably an extension ... but extensions normally aren't the issue.
# is gloda indexing enabled or disabled? (Tools|Options|Advanced|General)
# are your accounts pop, imap, or a combination?
# did computer go into sleep or hibernate?
# was online or offline used, either via explicit settings, or own it's own?
Also helpful are steps to reproduce, and how often you see the hang (always, rarely, etc).
More technical ... if you can, please attach stacktrace file to bug using _hang_ instructions:
* [https://developer.mozilla.org/En/How_to_get_a_stacktrace_for_a_bug_report How_to_get_a_stacktrace_for_a_bug_report]
* [[Thunderbird:Testing:Get_A_Debug_Thunderbird_Hang_Stack]]
Related bugs - see "shutdown hang" query at [[Thunderbird:Bug_Queries]]
Additional references:
* {{bug|504971}} comment 12
* {{bug|504971}} comment 15
Fixed bugs in version 3 (most recent at top):
* {{bug|494014}} shutdown hang, high cpu, no open imap connections
* {{Bug|497598}} hang on shutdown appending msg to imap folder via a filter
* {{Bug|487965}} hang on shutdown with open imap connections and zero cpu
* {{Bug|420744}} Shutdown fails with 100% cpu load when auto-complete over LDAP
* {{Bug|495551}} hang on shutdown, zero cpu, few (1-2) imap connections - from imap url initiated during shutdown (modal alert from imap thread / proxy call to UI thread)
* {{Bug|516388}} Hang when exiting Archives smart folder is used
* {{Bug|497059}} Hang with unreliable wifi connection, either when re-connecting to email server, or on shutdown
# cpu usage - is it high (pegged), zero, low, or other?
# run netstat -a -b -o | grep -i thunderbird (or for windows, netstat -a -b -o in a dos command window) - are connections shown from thunderbird to ldap, imap mail server, or other protocols?
# if you run the lightning/calendar extension, does the shutdown hang happen without lightning?
# If the problem is easily reproduced and you have extensions installed, does the hang happen with Thunderbird started in [http://kb.mozillazine.org/Safe_mode safe mode]? If it can't be reproduced in safe mode then the problem is probably an extension ... but extensions normally aren't the issue.
# is gloda indexing enabled or disabled? (Tools|Options|Advanced|General)
# are your accounts pop, imap, or a combination?
# did computer go into sleep or hibernate?
# was online or offline used, either via explicit settings, or own it's own?
Also helpful are steps to reproduce, and how often you see the hang (always, rarely, etc).
More technical ... if you can, please attach stacktrace file to bug using _hang_ instructions:
* [https://developer.mozilla.org/En/How_to_get_a_stacktrace_for_a_bug_report How_to_get_a_stacktrace_for_a_bug_report]
* [[Thunderbird:Testing:Get_A_Debug_Thunderbird_Hang_Stack]]
Related bugs - see "shutdown hang" query at [[Thunderbird:Bug_Queries]]
Additional references:
* {{bug|504971}} comment 12
* {{bug|504971}} comment 15
Fixed bugs in version 3 (most recent at top):
* {{bug|494014}} shutdown hang, high cpu, no open imap connections
* {{Bug|497598}} hang on shutdown appending msg to imap folder via a filter
* {{Bug|487965}} hang on shutdown with open imap connections and zero cpu
* {{Bug|420744}} Shutdown fails with 100% cpu load when auto-complete over LDAP
* {{Bug|495551}} hang on shutdown, zero cpu, few (1-2) imap connections - from imap url initiated during shutdown (modal alert from imap thread / proxy call to UI thread)
* {{Bug|516388}} Hang when exiting Archives smart folder is used
* {{Bug|497059}} Hang with unreliable wifi connection, either when re-connecting to email server, or on shutdown
