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Support/Knowledge Base/Objectives: Difference between revisions
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Revision as of 21:13, 9 January 2010
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* We want users to be able to find the articles that answer their questions. | * We want users to be able to find the articles that answer their questions. | ||
* We want to provide users with the answers they are looking for. | * We want to provide users with the answers they are looking for. | ||
* Our goal is to achieve this with well thought-out and well formed articles | |||
* The times change, and so do the problems the users may have. We intend to keep our eyes on the ball. | |||
* we will treat the languages used with due respect and resist any temptation to slip into computerese. | |||
* we are looking forward to comments and critics both by users and by coleagues, as they will give us the change for improvement | |||