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Support/Knowledge Base/Objectives: Difference between revisions
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Support/Knowledge Base/Objectives (view source)
Revision as of 21:18, 9 January 2010
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* Our goal is to achieve this with well thought-out and well formed articles | * Our goal is to achieve this with well thought-out and well formed articles | ||
* The times change, and so do the problems the users may have. We intend to keep our eyes on the ball. | * The times change, and so do the problems the users may have. We intend to keep our eyes on the ball. | ||
* | * We promise to treat the languages used with due respect and will resist any temptation to slip into computerese. | ||
* | * We will welcome comments and criticisms both by users and by coleagues, as they will give us the chance for improvement. | ||
* we will install a quality management system, to satisfy and document quality requirements and to enhance customer satisfaction. | |||