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Support/Twitter Stars: Difference between revisions
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'''^RM/Ricmacas''' Ricardo Maçãs is a Mozilla Support volunteer. He started doing Mozilla Livechat in July 2008. He is a native portuguese speaker and can read several other languages, so he helps when there are no international helpers. He also likes new projects and new ideas, and gets very excited about them! | '''^RM/Ricmacas''' Ricardo Maçãs is a Mozilla Support volunteer. He started doing Mozilla Livechat in July 2008. He is a native portuguese speaker and can read several other languages, so he helps when there are no international helpers. He also likes new projects and new ideas, and gets very excited about them! | ||
'''^TF/Tanner:''' Tanner F. has been doing support for almost 2 years. He is a forum moderator, and room monitor. He tries to help with QA, but doesn't have enough time during the week to help enough. He | '''^TF/Tanner:''' Tanner F. has been doing support for almost 2 years. He is a forum moderator, and room monitor. He tries to help with QA, but doesn't have enough time during the week to help enough. He runs several things for Mozilla UK (IRC bot, Nagios, and Bugzilla) on his server. | ||
^CS/Collin: | '''^CS/Collin:''' Collin is a LiveChat Room Monitor, and he has been doing Mozilla LiveChat support since December 2007. Collin has worked previously with Twitter and Firefox Support, creating live chat bots and other useful tools to monitor twitter for help. Collin enjoys doing various support tools to help users. | ||
'''^TE/TMZ:''' Tom Ellins is a Mozilla Support (room monitor, forum moderator, KB approver) and Web QA volunteer. He has been involved with Mozilla for well over a year and leads the Mozilla UK community with Tobbi | '''^TE/TMZ:''' Tom Ellins is a Mozilla Support (room monitor, forum moderator, KB approver) and Web QA volunteer. He has been involved with Mozilla for well over a year and leads the Mozilla UK community with Tobbi | ||
'''^AT/Topal:''' Kadir Topal is the German support and localization lead. He has volunteered in the Mozilla community for 7 years before he started as the support community manager at Mozilla in Februrary this year. He is coordinating the experiment. | '''^AT/Topal:''' Kadir Topal is the German support and localization lead. He has volunteered in the Mozilla community for 7 years before he started as the support community manager at Mozilla in Februrary this year. He is coordinating the experiment. | ||