Support/Q2HelpfulnessTests: Difference between revisions

Support/Q2HelpfulnessTests (view source)

345 bytes removed , 21 April 2010

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-==Proposed articles to use for the test==
+==Articles to use for the test==
-*The [https://support.mozilla.com/en-US/kb/Private+Browsing Private browsing] article is our 2nd most popular article (58763 views, wk of 4/12) and has a helpfulness rating of 85%.
+*[https://support.mozilla.com/en-US/kb/How+to+set+the+home+page How to set the home page] is the most popular article (64607 views, wk of 4/19) and has a helpfulness rating of 57%.
 *The [https://support.mozilla.com/en-US/kb/Profiles Profiles] article is our 5th most popular article (24640 views, wk of 4/12) and has a helpfulness rating of 37%
-*The [https://support.mozilla.com/en-US/kb/Pop-up+blocker Pop-up blocker] article is our 9th most popular article (17954 views, wk of 4/12) and has a helpfulness rating of 33%.
-If we only pick two pages to test we might go with Profiles over Pop-up blocker because it gets almost 40% more traffic and has a similar helpfulness rating.
 == Article tests==