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Support/Live Chat/Engineering Plan: Difference between revisions
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== Key actors == | == Key actors == | ||
* User | * '''User''' : This is the community member with the issue/concern they would like to get resolved using the live chat tool | ||
* Helper | * '''Helper''' : These are community members who are helping the Users to resolve their issues using this Live chat tool as the communication medium. | ||
* Monitor | * '''Monitor''' : These are admin types (room monitors) who have the ability to | ||
** ____________ | |||
** ____________ | |||
= Security = | = Security = | ||