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Support/Live Chat/Engineering Plan: Difference between revisions
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This document is geared towards the developers and designers for this project (present and future) | This document is geared towards the developers and designers for this project (present and future) | ||
= Summary = | = Summary = | ||
''Continue to add and evolve the user stories, then refactor the milestones to be primarily a list of userstories to implement for that milestone.'' | |||
== | [http://docs.google.com/drawings/pub?id=1zkC2epZmdevGn-eS3IIo87pOAobCmj0CWauU-hK_vGM&w=960&h=720 Top Level Architecture] [[https://docs.google.com/drawings/edit?id=1zkC2epZmdevGn-eS3IIo87pOAobCmj0CWauU-hK_vGM&hl=en edit]] | ||
This page is a summation of the client side interfaces to this system. They are built using html, css, and javascript. | |||
== Key actors == | |||
* '''Monitor''' : These are admin types (room monitors) who have the ability to | *'''User''' : This is the community member with the issue/concern they would like to get resolved using the live chat tool | ||
** ____________ | |||
** ____________ | *'''Helper''' : These are community members who are helping the Users to resolve their issues using this Live chat tool as the communication medium. | ||
*'''Monitor''' : These are admin types (room monitors) who have the ability to | |||
**____________ | |||
**____________ | |||
= Security = | = Security = | ||