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Support/Live Chat/Engineering Plan: Difference between revisions
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→User Stories
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= User Stories = | = User Stories = | ||
== User Login (u.1) == | == Actor: User == | ||
=== User Login (u.1) === | |||
[[image:Livechat-mockup9.png|thumbnail|right]] | [[image:Livechat-mockup9.png|thumbnail|right]] | ||
| Line 93: | Line 95: | ||
{{clr}} | {{clr}} | ||
== User Ask a New Question (u.2) == | === User Ask a New Question (u.2) === | ||
[[image:Livechat-mockup3.png|thumbnail|right]] | [[image:Livechat-mockup3.png|thumbnail|right]] | ||
| Line 109: | Line 111: | ||
{{clr}} | {{clr}} | ||
== User Waiting in Queue (u.3) == | === User Waiting in Queue (u.3) === | ||
[[image:Livechat-mockup4.png|thumbnail|right]] | [[image:Livechat-mockup4.png|thumbnail|right]] | ||
{{clr}} | {{clr}} | ||
== User Talking to Helper (u.4) == | === User Talking to Helper (u.4) === | ||
[[image:Livechat-mockup5.png|thumbnail|right]] | [[image:Livechat-mockup5.png|thumbnail|right]] | ||
{{clr}} | {{clr}} | ||
== User Transferred back to Queue by helper (u.5) == | === User Transferred back to Queue by helper (u.5) === | ||
[[image:Livechat-mockup6.png|thumbnail|right]] | [[image:Livechat-mockup6.png|thumbnail|right]] | ||
{{clr}} | {{clr}} | ||
== User Ends chat (u.6) == | === User Ends chat (u.6) === | ||
[[image:Livechat-mockup7.png|thumbnail|right]] | [[image:Livechat-mockup7.png|thumbnail|right]] | ||
{{clr}} | {{clr}} | ||
== User Continues a previous chat (u.7) == | === User Continues a previous chat (u.7) === | ||
[[image:Livechat-mockup8.png|thumbnail|right]] | [[image:Livechat-mockup8.png|thumbnail|right]] | ||
{{clr}} | {{clr}} | ||
== Helper Logs in (h.1) == | == Actor: Helper == | ||
=== Helper Logs in (h.1) === | |||
{{clr}} | {{clr}} | ||
== Helper Sends User back to Queue (h.2) == | === Helper Sends User back to Queue (h.2) === | ||
{{clr}} | {{clr}} | ||
== Monitor Logs In (m.1) == | == Actor: Monitor == | ||
=== Monitor Logs In (m.1) === | |||
'''notes''' | '''notes''' | ||