Canmove, confirm
2,079
edits
Changes
m
→Symptoms: Av, FW software
It is important that you provide as much of information as possible, and state how often you see the hang (always, rarely, etc).
'''Describe the environment''' - Answers Answer these easy questions should be stated in a bug report to describe your environment:
# Operating system, version, and Thunderbird version
# Does the Thunderbird hang happen with Thunderbird started in [https://support.mozillamessaging.com/en-US/kb/Safe+Mode safe mode]? If it can't be reproduced in safe mode then the problem could be an extension, and you will want to experiment by disabling add-ons until you find the add-on causing the problem, then contact the add-on author.
#* does hang happen without calendar/lightning extension? ({{Bug|532435}})
# What firewall software do you run, if any? Does it Thunderbird hang with [[Thunderbird:Testing:Antivirus_Related_Performance_Issues|firewall or antivirus software]] disabled?If it does not, then the problem is with that software, not Thunderbird.# Cpu CPU usage - is usage high (pegged), zero, low, or other?
# run netstat - any thunderbird connections to ldap, imap mail server, or other protocols?
#* MS-Windows in a dos command window, do netstat -a -b -o) - are
