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QA/Bug Guidelines: Difference between revisions
→How to report a bug if you have a reproducible crash in Firefox
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= How to report a bug if you have a reproducible crash in Firefox = | = How to report a bug if you have a reproducible crash in Firefox = | ||
==Note to First Time Bug Reporters=== | |||
*Use this form: | |||
*[https://bugzilla.mozilla.org/enter_bug.cgi?product=Core&format=guided File a Bugzilla Bug Step by Step] is another option if you want guided help in entering a bug for the first time. | |||
*Use this form: [https://bugzilla.mozilla.org/enter_bug.cgi?product=Core&format=guided File a Bugzilla Bug Step by Step] is another option if you want guided help in entering a bug for the first time. | |||
*[http://blog.johnath.com/2010/02/04/bugzilla-for-humans/ Video Guide to Bugzilla for Humans] is also a great intro to Bugzilla for people that have never used it. | *[http://blog.johnath.com/2010/02/04/bugzilla-for-humans/ Video Guide to Bugzilla for Humans] is also a great intro to Bugzilla for people that have never used it. | ||
==Type about:crashes in the URL bar== | ==Type '''about:crashes''' in the URL bar== | ||
*Locate the crash stack – it will look something like [@ libgcrypt.11.dylib@0xc21a ]. | *Locate the crash stack – it will look something like [@ libgcrypt.11.dylib@0xc21a ]. | ||
*Make sure to add it in that '''exact form''' in the Summary field | *Make sure to add it in that '''exact form''' in the Summary field | ||
***An example would be: Crash in [@ libgcrypt.11.dylib@0xc21a ] while loading Zimbra calendar | ***An example would be: Crash in [@ libgcrypt.11.dylib@0xc21a ] while loading Zimbra calendar | ||
*Paste the report ID in the bug comments section. (This is important so the crash shows up in crash-stats.mozilla.com with a bug associated to it) | |||
***Report ID will look like this: bp-68a686c4-9a15-4326-a812-c8b772100812 | |||
==Search [https://bugzilla.mozilla.org/ Bugzilla] for the bug first== | ==Search [https://bugzilla.mozilla.org/ Bugzilla] for the bug first== | ||
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==Hardware and OS== | ==Hardware and OS== | ||
* | *Set both to all if the bug is reproducible on all platforms. Otherwise if it is a specific to an OS make sure that it shows in the OS field. | ||
==URL== | ==URL== | ||
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==Summary== | ==Summary== | ||
*'''Always''' include the Build ID. | |||
**Get it by typing about: in the URL bar | |||
*Include a set of Steps to Reproduce the bug. Please be as detailed as possible. For example, you should include whether you used the mouse or keyboard to initiate a command. [https://developer.mozilla.org/en/Bug_writing_guidelines Mozilla Developer Bug Writing Guidelines] has many other suggestions as to what you should include in the bug. | *Include a set of Steps to Reproduce the bug. Please be as detailed as possible. For example, you should include whether you used the mouse or keyboard to initiate a command. [https://developer.mozilla.org/en/Bug_writing_guidelines Mozilla Developer Bug Writing Guidelines] has many other suggestions as to what you should include in the bug. | ||