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Thunderbird/Support/GetSatisfaction/BoilerPlate: Difference between revisions
Thunderbird/Support/GetSatisfaction/BoilerPlate (view source)
Revision as of 00:41, 2 November 2010
, 2 November 2010delete references to 2.0.0.24 since we don't support it
(delete references to 2.0.0.24 since we don't support it) |
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If you would like community support or have found specific features that do not work on TB, please consider replying with the complete details as requested in our README: | If you would like community support or have found specific features that do not work on TB, please consider replying with the complete details as requested in our README: | ||
https://wiki.mozilla.org/Thunderbird/Support/GetSatisfaction/README | https://wiki.mozilla.org/Thunderbird/Support/GetSatisfaction/README | ||
i.e. in particular <a href="http://support.mozillamessaging.com/en-US/kb/Safe+Mode">does Thunderbird work in TB Safe mode</a>? ; firewall and anti-virus software versions if any, Thunderbird version (3.1. | i.e. in particular <a href="http://support.mozillamessaging.com/en-US/kb/Safe+Mode">does Thunderbird work in TB Safe mode</a>? ; firewall and anti-virus software versions if any, Thunderbird version (3.1.6?), Operating System (Windows XP?), ISP, mail service provider, POP or IMAP settings including username suitably altered to protect your privacy i.e change jane@domain.com to jne@domain.com, outgoing SMTP mail server setting including username altered so we can't guess your username, what add-ons you have installed if any, exact error message, what you did, what you expected, what happened, etc. | ||
== Please create a new topic == | == Please create a new topic == | ||
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with the info requested in our README at: | with the info requested in our README at: | ||
https://wiki.mozilla.org/Thunderbird/Support/GetSatisfaction/README | https://wiki.mozilla.org/Thunderbird/Support/GetSatisfaction/README | ||
i.e. in particular <a href="http://support.mozillamessaging.com/en-US/kb/Safe+Mode">does Thunderbird work in TB Safe mode</a>? ; firewall and anti-virus software versions if any, Thunderbird version (3.1. | i.e. in particular <a href="http://support.mozillamessaging.com/en-US/kb/Safe+Mode">does Thunderbird work in TB Safe mode</a>? ; firewall and anti-virus software versions if any, Thunderbird version (3.1.6?), Operating System (Windows XP?), ISP, mail service provider, incoming settings for POP or IMAP and outgoing SMTP settings (screenshots preferred) | ||
== Troubleshooting details missing == | == Troubleshooting details missing == | ||
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https://wiki.mozilla.org/Thunderbird/Support/GetSatisfaction/README | https://wiki.mozilla.org/Thunderbird/Support/GetSatisfaction/README | ||
i.e. | i.e. | ||
firewall and anti-virus software versions if any, Thunderbird version (3.1. | firewall and anti-virus software versions if any, Thunderbird version (3.1.6?), Operating System (Windows XP?), ISP, mail service provider, POP or IMAP settings including username suitably altered to protect your privacy i.e change jane@domain.com to jne@domain.com, outgoing SMTP mail server setting including username altered so we can't guess your username, what add-ons you have installed if any, exact error message, what you did, what you expected, what happened, etc. | ||
== Create a new topic instead of adding to an existing topic where original problem was solved == | == Create a new topic instead of adding to an existing topic where original problem was solved == | ||
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please create new community support topics (one for each of your problems) at: | please create new community support topics (one for each of your problems) at: | ||
http://getsatisfaction.com/mozilla_messaging.com/topics/new with the info requested in our README at: https://wiki.mozilla.org/Thunderbird/Support/GetSatisfaction/README in particular <a href="http://support.mozillamessaging.com/en-US/kb/Safe+Mode">does Thunderbird work in TB Safe mode</a>? ; firewall and anti-virus software versions if any, Thunderbird version (3.1. | http://getsatisfaction.com/mozilla_messaging.com/topics/new with the info requested in our README at: https://wiki.mozilla.org/Thunderbird/Support/GetSatisfaction/README in particular <a href="http://support.mozillamessaging.com/en-US/kb/Safe+Mode">does Thunderbird work in TB Safe mode</a>? ; firewall and anti-virus software versions if any, Thunderbird version (3.1.6?), Operating System (Windows XP?), ISP, mail service provider, incoming settings for POP or IMAP and outgoing SMTP settings (screenshots preferred) | ||
== No Email or Telephone Support or Support Response Time == | == No Email or Telephone Support or Support Response Time == | ||
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with the info requested in our README at: | with the info requested in our README at: | ||
https://wiki.mozilla.org/Thunderbird/Support/GetSatisfaction/README | https://wiki.mozilla.org/Thunderbird/Support/GetSatisfaction/README | ||
in particular <a href="http://support.mozillamessaging.com/en-US/kb/Safe+Mode">does Thunderbird work in TB Safe mode</a>? ; firewall and anti-virus software versions if any, Thunderbird version (3.1. | in particular <a href="http://support.mozillamessaging.com/en-US/kb/Safe+Mode">does Thunderbird work in TB Safe mode</a>? ; firewall and anti-virus software versions if any, Thunderbird version (3.1.6?), Operating System (Windows XP?), ISP, mail service provider, incoming settings for POP or IMAP and outgoing SMTP settings (screenshots preferred) | ||
==Add-ons install/uninstall doesn't work== | ==Add-ons install/uninstall doesn't work== | ||