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'''Describe the environment''' - Answer these easy questions in a bug report or posting to support:
# Software tests. Does Thunderbird hang ... :
#* when started in [https://support.mozillamessaging.com/en-US/kb/Safe+Mode safe mode]? If it doesn't hang in safe mode then the problem could be an extension, and you will want to experiment by disabling disable add-ons until you find which add-on is causing the problem, then contact the add-on author.#** happen without calendar/lightning extension? ({{Bug|532435}})#** happen without enigmail extension? ({{Bug|533464}}
#* with [[Thunderbird:Testing:Antivirus_Related_Performance_Issues|firewall or antivirus software]] disabled? If it does not, then the problem is with that software, not Thunderbird.
# Is gloda indexing enabled or disabled? (Tools|Options|Advanced|General)
