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Thunderbird:Testing:Shutdown Hang: Difference between revisions
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Thunderbird:Testing:Shutdown Hang (view source)
Revision as of 19:05, 24 February 2011
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If you close, shut down or exit Thunderbird (or Thunderbird stops on its own) and you see the Thunderbird '''process''' is running in MS-Windows task manager (taskmgr) or linux process status (ps), then you have a shutdown hang. Or perhaps you encountered a message that "Thunderbird is already running". The "already running" message can be a symptom that is not related to hangs, so it is essential that you check taskgmgr or ps to find thunderbird there; if you don't see thunderbird listed, then you do not have a hang. | If you close, shut down or exit Thunderbird (or Thunderbird stops on its own) and you see the Thunderbird '''process''' is running in MS-Windows task manager (taskmgr) or linux process status (ps), then you have a shutdown hang. Or perhaps you encountered a message that "Thunderbird is already running". The "already running" message can be a symptom that is not related to hangs, so it is essential that you check taskgmgr or ps to find thunderbird there; if you don't see thunderbird listed, then you do not have a hang. | ||
There are several reported [[#Bugs|Bugs]], but please only comment in a bug, or report a new one, | There are several reported [[#Bugs|Bugs]], but please only comment in a bug, or report a new one, and provide detailed information which you can obtain from the [[#Symptoms|Symptoms]] list below. In other words, just reporting or commenting that you see a hang is not useful - please support your report with data. | ||
= Symptoms = | = Symptoms = | ||
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= Bugs = | = Bugs = | ||
After you go through the [[#Symptoms|Symptoms]] list above, check the bugs below to see which fit your exact situation. If none match your symptoms please [https://bugzilla.mozilla.org/enter_bug.cgi?product=Thunderbird file a new bug] and include the information gathered above. Bugs typically do not get fixed quickly, so if a bug's status is still open (not marked FIXED) then it probably isn't fixed, even if a new release has been issued. | |||
* [https://bugzilla.mozilla.org/buglist.cgi?keywords=hang&chfieldto=Now&query_format=advanced&chfield=resolution&keywords_type=allwords&chfieldfrom=4m&short_desc=shutdown%20quit%20exit%20close%20closing%20terminat&bug_severity=blocker&bug_severity=critical&bug_severity=major&bug_severity=normal&short_desc_type=anywordssubstr&product=MailNews%20Core&product=Thunderbird Bug's status changed in last 4 months] (but not necessarily fixed) | * [https://bugzilla.mozilla.org/buglist.cgi?keywords=hang&chfieldto=Now&query_format=advanced&chfield=resolution&keywords_type=allwords&chfieldfrom=4m&short_desc=shutdown%20quit%20exit%20close%20closing%20terminat&bug_severity=blocker&bug_severity=critical&bug_severity=major&bug_severity=normal&short_desc_type=anywordssubstr&product=MailNews%20Core&product=Thunderbird Bug's status changed in last 4 months] (but not necessarily fixed) | ||
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* <strike>{{Bug|544684}}</strike> Application hang, GUI closed, process not killable from task manager caused by McAfee | * <strike>{{Bug|544684}}</strike> Application hang, GUI closed, process not killable from task manager caused by McAfee | ||
* and for more, see INVALID bugs in the "All hang bugs" bugzilla query above | * and for more, see INVALID bugs in the "All hang bugs" bugzilla query above | ||
Fixed in development (not yet in a shipping version): | |||
* <strike>{{bug|524315}}</strike> shutdown hang, high cpu, no open imap connections, no ldap connections but has live, blocked ldap threads | |||
Fixed bugs in version 3 (most recent at top): | Fixed bugs in version 3 (most recent at top): | ||
* <strike>{{bug|494014}}</strike> shutdown hang, high cpu, no open imap connections | * <strike>{{bug|494014}}</strike> shutdown hang, high cpu, no open imap connections | ||
* <strike>{{Bug|497598}}</strike> hang on shutdown appending msg to imap folder via a filter | * <strike>{{Bug|497598}}</strike> hang on shutdown appending msg to imap folder via a filter | ||