Canmove, confirm
2,079
edits
Changes
m
no edit summary
# If imap connections are shown in the netstat results above and if needed by the devoloper, get an [[MailNews:Logging|imap:5 log]] in a log file, which can be attached to a bug report
# '''Steps to reproduce''' (STR) - Please determine a list of steps which seem to cause the hang. This list is a sequence of actions (1. xxxx, 2. yyyy, 3. zzz, etc) you did just '''before''' you shut down. Plus the things you see. You may need to experiment to find steps that are reliable, and eliminate steps which aren't needed to reproduce the problem. If you can't seem to find a unique set of steps, don't let that stop you from checking the bug list below or filing a bug report ... because the environment information you have collected in earlier steps above may be enough to identify the problem.
# '''Obtain a hang stacktrace''' - If possible, please Please get a stacktrace using Thunderbird symbol server using _'''hang'''_ instructions in the references below, then attach text file containing stacktrace to a bug report. Anywhere you see "Firefox" in the instructions, please substitute "Thunderbird".#* Windows: [https://developer.mozilla.org/en/How_to_get_a_stacktrace_with_WinDbgWinDbg instructions] , and use "'''!analyze -v -hang'''" instead of !analyze -v -f
#* Mac: [[Thunderbird:Testing:Get_A_Debug_Thunderbird_Hang_Stack]]
#* Linux: [https://developer.mozilla.org/En/How_to_get_a_stacktrace_for_a_bug_report#Alternative_ways_to_get_a_stacktrace]
