Support/KB Doc Policies: Difference between revisions

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=Article update priorities=
=Article update priorities=
*'''Work on articles in order of their popularity.''' Currently the top 25 articles account for over half of all views. That’s 60X the views of the bottom 25 articles (1.32M/month vs. 22K/month). This generally represents our users' priorities. The Article Tracking page can be sorted by article rank so that you can see  
'''Work on articles in order of their popularity.''' Currently the top 25 articles account for over half of all views. That’s 60X the views of the bottom 25 articles (1.32M/month vs. 22K/month). This generally represents our users' priorities. The Article Tracking page can be sorted by article rank so that you can see  
 
'''Possible Exceptions:'''
'''Possible Exceptions:'''
*'''Mobile, Sync and Firefox Home documentation''' - These products have comparatively few users. If we worked on them by popularity, they may not have much documentation at all.
*'''Mobile, Sync and Firefox Home documentation''' - These products have comparatively few users. If we worked on them by popularity, they may not have much documentation at all.
Confirmed users
3,193

edits