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BrazilianEvents:2011/FISL:2011: Difference between revisions
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→FISL Approved main Talks
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*'''Description:''' [Felipe to insert]. | *'''Description:''' [Felipe to insert]. | ||
== SUMO — How Mozilla supports 400 Million users with six employees == | == SUMO — How Mozilla supports 400 Million users with six employees == | ||
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*'''Description:'''This talk will be about how we support 400 Million users with six employees, by including our community contributors and giving them the right tools on hand. It will give a high level overview of how support is handled by one big open source project, featuring our own tailor-made software Kitsune, and covering the four pillars, written docs, public questions & answers, personal problem solving, and outreach. | *'''Description:'''This talk will be about how we support 400 Million users with six employees, by including our community contributors and giving them the right tools on hand. It will give a high level overview of how support is handled by one big open source project, featuring our own tailor-made software Kitsune, and covering the four pillars, written docs, public questions & answers, personal problem solving, and outreach. | ||
== From Alex Polvi's Crop Circle to Today's Team Firefox == | |||
*'''Description:'''Were you a part of Alex Polvi's famous Firefox crop circle that appeared overnight in an oat field in Oregon? Or, were you one of the 8 million people who helped Firefox make it into the Guinness Book of World Records in 24 hours during, "Download Day." Or, maybe you were one of the thousands of people who helped fund a 2-page Firefox ad in the New York Times? Even if you missed being a part of all those community-driven marketing events, there's many more yet to come!Mozilla, a non-profit, doesn't have the financial resources to rival Microsoft's and Google's large-scale marketing efforts. Instead, what Mozilla does have is the ability to generate and leverage the power of a highly inspiring social movement carried out by legions of dedicated Mozillians. Maybe you're thinking, Mozilla Firefox is just lucky! It's definitely not luck. With limited resources, staying competitive and compelling as your market landscape shifts is a huge challenge. We'll share some of Mozilla's best kept "secrets" and teach you creative low-cost tactics to engage your supporters and stand out amongst the increasing noise. Learn how to engage and mobilize eager volunteers into a well-oiled marketing team of over 300 and foster hundreds of thousands of supporters. | |||
*'''Speaker:''' Mary Colvig | |||
= FISL Approved contributors Talks = | = FISL Approved contributors Talks = | ||