Canmove, confirm
2,079
edits
Changes
→Symptoms: latest version of TB
To be most helpful, you will want to
* '''not be using an old version''' - please use [http://getthunderbird.com/ the latest release], or better yet [http://www.mozilla.org/thunderbird/channel/ Early Bird] or [ftp://ftp.mozilla.org/pub/thunderbird/nightly/latest-comm-central/ development] <small>([http://kb.mozillazine.org/Profile_backup do a backup first])</small>
* '''describe your environment''' (including things which help you avoid the problem)
* '''determine steps to reproduce''', a an exact, complete sequence of steps you did '''before''' you shut down
* '''obtain a hang stacktrace'''
# Does Thunderbird hang ... :
#* when started in [https://support.mozillamessaging.com/en-US/kb/Safe+Mode safe mode]? If it doesn't hang in safe mode then disable add-ons until you find which add-on is causing the problem, then contact the add-on author.
