Support/Firefox Features/Clean up user profile/TestPlan: Difference between revisions

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== Use Cases ==
== Use Cases ==


*A user determines that "something" is wrong with Firefox, so they attempt to fix it by reinstalling. When the installer detects that the same version of Firefox already exists on the computer it will offer the option to repair Firefox by resetting it to its default state. That intent can be passed on to Firefox and the reset process will be started the next time Firefox starts.
*The user chooses to reset Firefox while re-installing it.
 
*After three consecutive start-up crashes, the user selects the option to reset Firefox.
*After a third consecutive start-up crash, Firefox will offer to either start in safe mode so diagnosis can be done or to reset Firefox to it's default state.
*The user opens about:support, then clicks the Reset Firefox button.
 
*The reset process is started, then it gets cancelled.
*A SUMO article or helper can direct the user to a simple method for repairing Firefox by accessing the Troubleshooting Information page and clicking the Reset Firefox button.
*The user gathers a heavy profile then he resets Firefox.
*Firefox is opened with a clean profile, the it gets reset.
*The user starts private browsing, then it resets Firefox.
*Firefox is opened in safe mode, then the user resets it.
*The user manually closes the Firefox process while it's being reset.
*The OS gets restarted while resetting Firefox.
*Firefox is reset multiple consecutive times.


== Test Cases ==
== Test Cases ==
Confirmed users
2,544

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