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→'''Firefox Support Overview'''
''' How we think should address this:'''
-Develop an integrated community based support platform on mozilla.com (that includes “Firefox Help”)[[Firefox_Support_Work_Flow.png]]
Knowledge base and good search tools are the backbone of system
- KB content is main hub of “how to” and “troubleshooting” content and is first point of reference for users seeking help
Support forums and live chat are communications channels for more complex questions not answered in knowledge base.
International: Short term provide "directory" of community generated support sites
'''Other Documents'''
[[Support:PRD]]Product Requirements Doc (Draft)[http://wiki.mozilla.org/images/9/9d/Support-[Firefox_Support_Work_Flow.pdf Firefox Support Work Flow (Draft)png]]
[http://wiki.mozilla.org/images/9/98/Firefox-Support-Mock-Homepa.png Firefox Support Home Page Mock-up (Draft)]
