Support/Forum launch: Difference between revisions

Jump to navigation Jump to search
no edit summary
(New page: ==The plan== # Implement 0.3 features - nelson, morgamic, jason # Create how-to's for contributors - jason # Point sidebar to forums - nelson # Announce, include or link to how-to's - jas...)
 
No edit summary
Line 4: Line 4:
# Create how-to's for contributors - jason
# Create how-to's for contributors - jason
# Point sidebar to forums - nelson
# Point sidebar to forums - nelson
# Announce, include or link to how-to's - jason
# Announce launch. Include or link to how-to's in announcement - jason
# Monitor server status - morgamic
# Monitor server status - morgamic
# Monitor quality of service (are people getting their answers, how quickly, etc.) - jason, david
#* Take appropriate action for server load problems. - morgamic, nelson
# Take appropriate action for QoS problems. Possible actions:
# Monitor quality of service (Answered forum thread ratio, Average forum thread answer time) - djst
#* Recruit new members from mozillaZine - jason
#* Take appropriate action for QoS problems. Possible actions:
#* Deal with server loads, patch code if necessary - morgamic, nelson
#** Recruit new members from mozillaZine - jason
#** Throttle (as in "place limits on", not "choke") end users until more contributors come along
 


==Open issues==
==Open issues==
Line 15: Line 17:
** Make some estimates for the traffic we'll get.
** Make some estimates for the traffic we'll get.
** Can we throttle the number of users that reach the forums?
** Can we throttle the number of users that reach the forums?
* What requirements are there for showing users the terms of use?
* What legal requirements are there for showing users the terms of use?
* What metrics do we have for monitoring QoS?
* Do we have a way of automatically gather the QoS metrics yet?
103

edits

Navigation menu