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Support/Forum launch: Difference between revisions
traffic estimates and throttling users
(link to bugzilla for tech requirements) |
(traffic estimates and throttling users) |
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==Open issues== | ==Open issues== | ||
* The number of people seeking help will go from 0 to lots as soon as we flip the switch. Do we know the server will be able to handle the load? Contributors likely won't go from 0 to lots, it'll be a gradual ramp-up. Will we be able to help everyone quickly? | * The number of people seeking help will go from 0 to lots as soon as we flip the switch. Do we know the server will be able to handle the load? Contributors likely won't go from 0 to lots, it'll be a gradual ramp-up. Will we be able to help everyone quickly? | ||
** Make some estimates for the traffic we'll get | ** Make some estimates for the traffic we'll get (see below) | ||
** Can we throttle the number of users that reach the forums? | ** Can we throttle the number of users that reach the forums? | ||
* What legal requirements are there for showing users the terms of use? | * What legal requirements are there for showing users the terms of use? | ||
* Do we have a way of automatically gather the QoS metrics yet? | * Do we have a way of automatically gather the QoS metrics yet? | ||
==Traffic estimates== | |||
Some numbers: | |||
* 2,600 sessions per day on sumo | |||
* 130 threads per day on forums.mozillazine.org | |||
Will likely start out with less than mozillaZine because they currently get all our forum-seeking traffic as well as search and direct visitors. | |||
==Throttling users=== | |||
Don't want to randomly show a link to sumo or mozillaZine forums - users would get confused when they can't get back to where they were. | |||
Show links to both forums. Use the order in which they appear and warning text ("alpha", "testing") to manage the user's flow. | |||